Role Summary:Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.
Who You Are:- Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
- A resilient achiever who is motivated by opportunities and embodies a hospitality mentality
- A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams
- Adaptive, organized, and a natural problem solver
- A tenacious relationship builder who is passionate about adding value to our partners
Responsibilities/Essential Functions: - Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
- Act as a trusted partner and subject matter expert to existing and future restaurant partners
- Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
- Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
- Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
- Accurately track and update communications in Salesforce in real time
Minimum Qualifications:- 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
- Experience with Salesforce, ServiceNow, or other CRM tools
Preferred Qualifications:- Experience working in or with restaurants or food-related entities/clients
- Experience in a start-up environment
Work Environment:- The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
- This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
Salary:
