Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
As an Enterprise Account Manager at Explorance, you will be responsible for nurturing and expanding relationships with our largest and most strategic customers. You'll serve as a trusted advisor, ensuring customer satisfaction, driving adoption, and identifying growth opportunities within your portfolio.
Key Responsibilities:
- Own and manage a portfolio of enterprise-level accounts, ensuring high levels of customer satisfaction and retention.
- Develop strategic account plans to identify growth opportunities and drive upsell and cross-sell initiatives.
- Serve as the primary point of contact alongside the Enterprise Account Executive for executive stakeholders, building strong, long-term relationships.
- Collaborate with Enterprise Account Executive, Customer Success, Consulting, Product, and Marketing teams to deliver tailored solutions that meet client needs.
- Monitor account health, usage trends, and customer feedback to proactively address risks and opportunities.
- Negotiate renewals and expansions, ensuring alignment with customer goals and Explorance' s value proposition.
Qualifications:
- 3+ years of experience in enterprise account management, customer success, or strategic sales, preferably in SaaS or technology.
- Proven track record of managing complex accounts and exceeding revenue targets.
- Strong communication, negotiation, and relationship-building skills.
- Ability to navigate large organizations and influence stakeholders at all levels.
- Strategic thinker with a customer-first mindset and a passion for delivering value.
- Highly collaborative and willingness to work together through shared ownership of accounts with the Enterprise Account Manager in a pod structure.
At Explorance, we take inclusion to heart and live it each day. We put the 'human' first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of "Feedback for the brave" to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world's top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
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