About the Role:As an Account Manager, your primary focus is managing and growing relationships with our existing customers. In this role, you will take ownership of existing customer relationships within your territory, identify growth opportunities, and drive strategic expansion - all with the goal of maximizing customer retention and long-term success. This position requires free-thinking and self-motivated top performers.
Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You Will Do:- Act as primary contact for designated accounts, fostering strong relationships across all levels
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
What You Need to Succeed:- Demonstrable experience in software sales (full-cycle) or SaaS environment
- Account management/sales experience in an enterprise environment
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Additional Skills That Could Set You Apart:- Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware
