Account Manager - USA

Your tasks :

As an Account Manager, you will build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations. You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust's legal technology solutions.

You will act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience.

As part of your missions:
• Building and maintaining relationships with a portfolio of strategic client accounts
• Driving customer adoption, engagement, and long-term account success
• Managing contract renewals and supporting retention initiatives
• Identifying and acting on upsell and cross-sell opportunities to meet targets
• Leading customer business reviews and strategic account discussions
• Acting as a consultant and trusted advisor on DiliTrust products and best practices
• Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
• Monitoring KPIs, customer usage, and business outcomes to support customer value and growth
Profile required:

Ideally, you have :

• 5 years of relevant experience in account management, customer success, or enterprise SaaS environments You are capable of building strategic long-term account plans and developing trusted customer relationships
• You have experience managing strategic or enterprise customer accounts within a technology or SaaS environment You have excellent presentation and communication skills
• You are comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes You are comfortable working within international and multicultural teams
• You have a strong desire to learn and become a trusted functional expert across multiple software solutions You are relationship-driven, adaptable, and comfortable navigating complex customer environments
• Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus

What we offer:

• Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, Canada as well as Dubai and Mexico);
• A highly competitive commission structure
• Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
• A flexible hybrid work model that supports both collaboration and work-life balance

More info :

Location: Philadelphia or Wilmington

Type of contract : Full time, hybrid