Position OverviewThis role is both a strategic and hands-on role ensuring enterprise deployment and onboarding is successfully executed in partnership with the Customer Success and Technical teams. You will act as the point of contact for operational leaders, field teams, and senior stakeholders. This role is ideal for someone with experience in Field Data Capture (FDC) solutions who understands how enterprise customers operate in the field and knows how to translate technology into operational needs.
Responsibilities:- Own and manage a couple of major accounts, serving as the primary relationship lead for operations, technical stakeholders, and executives.
- Ensure successful onboarding, adoption, and ongoing optimization of AbaData solutions across field and office teams.
- Build long-term, trusted partnerships by deeply understanding client operations, and field workflows.
- Leverage Field Data Capture experience to guide best practices, improve data quality, and streamline field-to-office workflows.
- Identify and execute upsell and cross-sell opportunities aligned with customer needs, operational maturity, and long-term strategy.
- Conduct hands-on product demonstrations in field and office environments, tailored to enterprise use cases.
- Act as the voice of the customer internally, collaborating with development and customer success teams.
- Represent AbaData at industry events, conferences, and customer meetings as a trusted subject matter expert.
Qualifications:- 7+ years of experience in account management, customer success, or client-facing roles within the energy sector or industrial technology space.
- Experience working with programs like Field Ops, OpLynx, EZ Ops, etc. in an account management or customer-facing role is strongly preferred.
- Experience managing large enterprise-level accounts with multiple stakeholders.
- Hands-on experience in a Customer Success or operations role, with an ability to proactively trouble-shoot and solve problems.
- Strong understanding of field operations, data collection workflows, and operational technology used in energy or regulated industries.
- Highly organized, self-motivated, and adaptable to a fast-paced, growing company.
- Excellent communication and relationship-building skills, with confidence engaging senior leadership and field personnel alike.
What We Offer- A competitive salary and commission plan with a comprehensive benefits package and a flexible health spending account.
- Flexible paid time off and complimentary parking.
- Career growth opportunities in a growing Energy Tech SaaS company with global expansion.
- Regular team building events, in-person socials, conferences, and learning opportunities.
- An opportunity to work alongside an exceptional team of accomplished developers and executives with founder and scale-up experience.
