The Account Executive is responsible for managing and growing relationships with assigned semiconductor customers by understanding their technical and business needs, positioning company products and services, and driving revenue growth. This role partners closely with Sales, Product Management, Engineering, and Operations to deliver strong customer engagement, accurate forecasting, and effective execution of commercial opportunities. The Account Executive supports strategic account development and ensures a positive customer experience throughout the sales cycle.
Essential Duties and Responsibilities: - Manage day-to-day customer relationships and serve as the primary commercial point of contact.
- Develop account plans, identify growth opportunities, and support long-term customer engagement strategies.
- Understand customer technical requirements, product usage, and roadmap needs; collaborate with internal teams to propose solutions.
- Prepare and deliver quotations, proposals, presentations, and commercial documentation.
- Coordinate with internal stakeholders on order management, delivery schedules, pricing updates, and issue resolution.
- Maintain accurate CRM data including pipeline opportunities, activities, and forecast updates.
- Support negotiations and contract discussions within defined guidelines.
- Engage cross-functionally with Product, Engineering, Operations, and Quality to ensure customer needs are communicated and aligned.
- Monitor account health, customer satisfaction, and competitive positioning.
- Participate in business reviews, customer meetings, and industry events as required.
- Track performance metrics and support continuous improvement of sales processes.
- Assist in resolving escalations related to delivery, quality, or service.
- Contribute to market intelligence and feedback loops to inform product and business strategy.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities: - Minimum Qualifications
- Experience in sales, account management, or commercial support roles.
- Strong communication, relationship-building, and customer-service skills.
- Ability to understand technical products and translate customer needs into actionable requirements.
- Strong organizational skills and attention to detail.
- Proficiency with CRM systems and Microsoft Office tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred Qualifications
- Experience in semiconductor manufacturing, semiconductor equipment, materials, or advanced manufacturing industries.
- Familiarity with long sales cycles, customer account planning, and technical selling environments.
- Prior experience supporting engineering-heavy or technical customer interactions.
- Demonstrated success growing accounts or improving account satisfaction.
Educational/Certification Requirement: - Minimum Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field; or equivalent experience.
Experience Requirement:- Semiconductor industry or technical product training.
Management Experience: - Preferred Qualifications
- Training or certifications in sales methodologies, CRM systems, or account management.
