Job Description

Position Title: Account Executive, Ministry of Citizen Services, BC Pensions & Core Government Ministries

Classification: Exempt

Department/Account: Corporate Services

Job Title: Manager Account Executive

Manager Title: President, Advanced Solutions

Last Updated: May 2022

                       

DESCRIPTION
As a direct client contact person, the Account Executive (AE) is responsible for delivery of all high value and in-scope contracted services pertaining to most Core Government Ministries and select Broader Public Sector organizations, ensuring performance goals and cost commitments are met. The AE works with business partners and vendors to develop, implement, and lead a customer centric Account Management operational model that promotes customer satisfaction through efficient, effective delivery of services. The AE proactively manages issues that could impact service delivery by identifying and driving optimization while managing the scope, resources, and cost of delivery associated with the account. The AE understands the needs of the client and is able to analyze delivery requirements, contribute to the client’s strategic business plan, and create incremental revenue opportunities, while actively seeking opportunities to drive down the cost of delivery. As the principal contact for all service, operational, and tactical issues for the client and ESIT-AS, the AE develops and nurtures an excellent client relationship at the executive level to support and contribute to growth opportunities. This position has the highest level of complexity involving cross-divisional coordination.
 

The Province will have the right to conduct interviews and provide an approval on any potential candidate.
 

ACCOUNTABILITIES/DELIVERABLES

The Account Executive manages the activities of exempt individual contributors and is accountable for a large multi-department area with significant impact on business unit results and organizational strategy. The AE applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies; acts as a key advisor to senior management on the development of overall policies and long-term organizational goals; and plans, directs, and monitors high-end operational/tactical activities of staff. Specific responsibilities include:
 

Leads account management activities and services by:

• Managing and growing executive customer/client relationship for a strategic account or portfolio of accounts;

• Acting as a trusted advisor at the executive level for the client;

• Managing and driving customer satisfaction for a portfolio of accounts;

• Contributing strategically to the Account Management methodology, ensuring current and future business requirements are accommodated;

• Driving Account Management partnerships that put ESIT-AS in a trusted advisor status with customers and vendors;

• Designing strategic account support through proactively maintaining high level technical and operational expertise and understanding of industry trends and requirements; and

• Contributing thought leadership in ESIT-AS Account Management.

Contributes to ESIT-AS and client strategic operational goals by:

• Shaping the strategic agenda and creating the context for successful partnerships which generate significant business;

•Applying deep and broad technical and business experience and knowledge of industry to drive organizational direction, strategies, and business model;

• Acting as executive sponsor for strategic customer engagements;

• Serving as an internal consultant to support Account Delivery operational model offering strategic ideas low leverage emerging service portfolio;

• Developing and promoting customer strategies that contribute to strategic growth plans; and

• Contributes thought leadership that will prioritize and develop Account Delivery Management operational strategies.

Manages the overall business impact of the Account Management function by:

• Driving resolution of difficult situations that have significant business impact;

• Driving consensus across the organization on difficult topics;

• Contributing to compelling business case development to demonstrate high value of ESIT-AS delivery solutions;

• Demonstrating leadership in industry organizations as a representative of ESIT-AS;

• Providing feedback and influencing change in internal and/or vendor-provided products/service offerings;

• Investigating, analyzing, and developing senior management recommendations for strategic operational issues;

• Leading the development of organizational business operating plans;

• Partnering across business unit management team to attain broader ESIT-AS business targets; and

• Ensuring knowledge management is captured, documented, and leveraged for improved performance across Account Management portfolio.

Leads the ESIT-AS Account Management team by:

• Mentoring and coaching with a high level of influence to develop and grow others;

• Managing the resource pool of Client Relations Directors, forecasting resource requirements, and staffing to meet demand;

• Aligning resources to business needs, ensuring optimization of staff talent and expertise;

• Identifying and hiring top talent to achieve business results;

• Managing and coaching Account Management Team to achieve best-in-class service, drive down cost of delivery, and attain a trusted advisor status with the customer; and

• Ensuring continuous development and achievement of Client Relations Directors and other members of the Account Management team and taking appropriate disciplinary and/or corrective action as required.

SUPERVISORY RESPONSIBILITIES

Direct (directly supervises assigned staff): 1

Indirect reports (supervises through subordinate supervisors): 2

PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITY

Supervises students or volunteers: No

Provides formal training to other staff: No

Leads project teams: Yes

Assigns, monitors, and examines work of staff: Yes
 

FINANCIAL RESPONSIBILITY

Approves and provides estimates and cost details for project budgets.

SELECTION CRITERIA

Education and Experience

• Undergraduate degree in a related field or equivalent combination of education and experience.

• 10+ years’ related business experience.

Knowledge, Skills, and Abilities

• Ability to build and manage strong customer relationships at the executive level;

• Superior influence and negotiation skills;

• Ability to apply business management, financial concepts, and contracts knowledge to analyze business needs and develop recommendations;

• Ability to understand and analyze issues or problems to develop and implement corrective action plans;

• Appropriate knowledge and methods to resolve very complex business issues with significant organizational impact;

• Leadership ability in building and managing a cross-cultural, cross-functional business team in order to provide effective and efficient customer support;

• Proactive with an ability to effectively manage risk on high to very high-risk projects;

• Strong coach and mentor to Client Relations Directors and other Account Management staff;

• Ability to develop and consistently apply quality and continuous improvement plans;

• Ability to develop and present high-impact messaging to executive level management;

• Knowledge of custom (non-standard) service delivery including external partners and multivendor;

• Superior written and verbal communication skills with the capacity to represent ESIT-AS at external customer and industry events;

• Industry sector knowledge;

• Crisis and conflict management skills;

• In-depth knowledge of corporate, public, and legal policies as applicable to Account Management;

• Strong people-management ability with an ability to lead and coordinate teams of all sizes;

• Strong ability to negotiate with work groups, customers, and ESIT-AS management.

LEADERSHIP ATTRIBUTES AND BEHAVIOURS

All Advanced Solutions leaders display the following attributes and behaviors:

• Always accountable

• Will to win

• Passion for customers

• Highly capable and innovative

• People and team developer

We take care of our people (what we offer):

Salary Package

• Employment Type: Full Time, Regular
• Union/Non-Union:  Non-Union
• Salary Grid Level: Exempt
• Annual Salary: $185,000 annually
• Office Location: Victoria, BC - Hybrid

Benefit Package

• 20 Vacation days, with entitlement increases with service
• Flexible work arrangements
• Maternity, Parental and Pre-Adoption Leave with option for top up
• Employee Assisted Program including paid counselling services for you and your family
• Paid sick leave for when life happens
• Extended health and dental
• Public Service Pension plan, matched by Advanced Solutions
• Excellent Rewards and Recognition Program

The Opportunity

Advanced Solutions, a DXC Technology Company is a wholly owned subsidiary of DXC Technology. We are a unionized service delivery channel that delivers world-class business process and information technology services, collaborating with industry-leading partners to provide the best possible solutions for our customers. We combine our deep pool of experienced staff with cutting edge technology to deliver results. We have met the challenges of innovation many times and have a clear and confident vision for leading clients on their digital transformation journeys.

Who You Are

• Display a high level of effort, commitment, and mature judgment 

• Maintain a professional and confidential manner at all times 

• Trustworthy and responsible behavior  

• Eagerness to learn and a willingness to accept feedback and direction 

• Customer Focus

• Adhere to Advanced Solutions Core Values

• Embrace and Champion Change: We enthusiastically participate, collaborate, innovate, and welcome change.

• Encourage and Take Initiative: We are an engaged and progressive workforce promoting personal and professional growth

• Personify Integrity: We are reputable and productive which builds the foundation of our success

Flexible Work Arrangements

• Schedules to fit your lifestyle

• Flexibility in Location (Role Specific)

• Hybrid work environments may be available to ensure that you feel supported

Diversity, Inclusion & Workplace Information  

At Advanced Solutions, we care about our people and provide a workplace culture that supports a healthy work-life balance. Our workplace model supports both remote and hybrid work, offering employees the options to better align with their lifestyle and productivity. Whether working in Canada or collaborating in person at our Vancouver Island Technology Park office in beautiful Victoria, BC, we’re committed to fostering a culture that values balance, inclusivity, and wellbeing.

We promote a diverse, equitable work environment and welcome employment applications from individuals of all backgrounds. Our employees enjoy competitive and comprehensive extended and group benefits and participate in a very progressive defined benefit plan through the BC Public Service Pension Plan.  

Submitting your Application

Positions are open to all applicants eligible to work in Canada. Please ensure your application clearly identifies how you meet each of the stated qualifications, with particular emphasis on the education, training, and experience requirements. This information will be utilized in screening your application and determining whether you will be considered for the next stage of the recruitment process.