Position Summary:
Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
Fundamental Components:
- Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
- Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
- Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
- Offers creative product and service solutions to address client’s evolving needs.
- On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
- Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer.
- Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
- Required to communicate with internal and external parties telephonically and/or in person.
- Requires travel to offsite locations for in-person meetings.
Experience:
Preferred Qualifications
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience using Salesforce.
- Ability to meet deadlines and make effective decisions.
- Strong time management and active listening skills.
Education:
- Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $121,543.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on .
We anticipate the application window for this opening will close on: 06/19/2026
