Via

Senior Partner Success Manager

Via • $145K — $165K *
Vancouver, BC V5K 5J9In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in client-facing roles, managing senior stakeholder relationships independently.
  • Fluency in French and English for frequent client interactions.
  • Strong analytical skills with a comfort in interpreting complex data sets to make strategic decisions.
  • Proven entrepreneurial mindset with a knack for relationship building in complex environments.
  • Self-motivated and reliable, able to thrive and improve processes in fast-paced settings.
  • Team-oriented approach, prioritizing collective success and supporting colleagues.

Responsibilities

  • Own the success of transportation systems for a portfolio of partners, acting as their primary contact.
  • Serve as a trusted advisor, translating partner needs into revenue opportunities.
  • Cultivate long-term relationships by identifying issues and providing solutions to enhance service growth.
  • Analyze service performance data to inform strategic decision-making for quality and efficiency improvements.
  • Lead complex contract renewals and negotiations to boost annual revenue.
  • Advocate for new products and capabilities to expand partner services.

Benefits

  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums from day one.
  • Group RRSP & DPSP with company matching contributions.
  • Standard and extended parental leave options with maintained health benefits during leave.
  • Additional wellness benefits including virtual medicine and mental health support.
  • 20 days of paid time off (PTO) plus paid provincial statutory holidays.
Full Job Description
As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio - working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

About the Role:
  • Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
  • Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
  • Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
  • Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
  • Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
  • Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

About You:
  • 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
  • Fluency in French and English is required for frequent client interaction.
  • Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
  • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
  • A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
  • An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $145,000-$165,000 CAD
  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
  • A Group RRSP & DPSP with a company match.
  • Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
  • Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
  • 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates
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