Jones Lang LaSalle Incorporated

Account Director

Jones Lang LaSalle Incorporated • $120K — $150K *
Reston, VA 20191In-Person
Real Estate & Construction
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of executive leadership experience in Facility Management and Commercial Real Estate.
  • Extensive experience managing integrated accounts across multiple service areas like facilities management, project management, and sustainability.
  • Proven ability to lead large, multi-disciplinary teams delivering cohesive solutions.
  • Significant experience in client relationship management and strategic consultation at the executive level.
  • Proven history of exceeding financial targets, with P&L responsibility across service lines.

Responsibilities

  • Coordinate and align service delivery across multiple business functions for a seamless client experience.
  • Create a visionary account plan aligned with client objectives to ensure high-quality results.
  • Drive growth by articulating value propositions and expanding service offerings.
  • Establish and maintain strong relationships with key stakeholders through outstanding service delivery.
  • Serve as the primary point of accountability across various locations and service lines.
  • Manage competing priorities while leveraging cross-service synergies for a unified strategy.

Benefits

  • 401(k) plan with matching company contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
The Opportunity

The Account Director is accountable for developing and implementing an account plan that delights our clients and ensures a healthy long-term relationship. This role oversees a sophisticated multi-service account delivering integrated solutions across JLL's full service portfolio-including facilities management, project management, transaction management, technology, and sustainability-requiring proven ability to manage complex, matrixed operations at scale.

This executive leader anticipates client needs, outperforms on key contractual performance indicators, and builds financial plans that exceed revenue and profitability targets. The Account Director creates and manages high-performing teams that deliver operational excellence while keeping employees engaged and thriving. In conjunction with the Work Dynamics leadership team, this leader understands the firm's strategy and goals and translates them into business opportunities. This role serves as the top leadership position on the account.

Primary Responsibilities

Exceeding Client Expectations
  • Coordinate and align delivery across facilities management, project management, transaction management, technology, and sustainability service lines, ensuring a seamless, unified client experience that demonstrates the power of JLL's integrated platform.
  • Create the vision for the account plan, ensuring alignment of objectives and driving high-quality results that help secure the future through no-bid contract renewals.
  • Drive account growth by articulating value propositions across multiple service disciplines and ensuring expansion of services provided.
  • Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery.
  • Serve as the single point of accountability across multiple sites and service lines, ensuring consistency of service delivery and client experience regardless of geography or service type.
  • Manage competing priorities across geographically dispersed locations and diverse service requirements while maintaining a unified account strategy that leverages cross-service synergies.


Building High-Performance Teams
  • Ensure the highest qualified candidate is hired for all roles on the account across all service lines.
  • Build actionable and measurable career development plans for all direct reports, fostering leadership capability across the multi-service team.
  • Advance the firm's diversity and inclusion priorities with planful and focused talent planning.
  • Develop bench strength and succession planning across all service disciplines to ensure continuity and growth.

Achieving Financial Results and Contributing to Firm's Revenue Growth
  • Present an annual account plan that includes key objectives, client satisfaction results, summary of value-add activities across all service lines, and outlines targeted expansion plans.
  • Proactively manage to the account budget across multiple service lines and identify opportunities to generate additional revenue on the account.
  • Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable.
  • Demonstrate financial stewardship across the full portfolio of services, optimizing resource allocation and identifying cross-service efficiencies.

Attributes
  • Exemplary executive presence - Has the gravitas and sophistication to appropriately command the room both internally as a leader and externally with clients at the C-suite level.
  • Strategic mindset - Able to see the big picture and future direction of the business, then translate vision into achievable new business development opportunities that leverage JLL's full service ecosystem.
  • Financially astute - Commercially oriented with strong financial acumen across multiple service line P&Ls and the ability to optimize portfolio-level profitability.
  • Results driven - Takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity.
  • Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry and able to anticipate client needs across service disciplines.
  • Commercially astute - Quickly recognizes the different levers to pull to drive growth and increase productivity across diverse service offerings.
  • Transformational leadership - Leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.
  • Operational "heft" - Comfort and demonstrated success with complex, large, and heavily matrixed organizations spanning multiple service lines and geographies.
  • Multi-service integration expertise - Natural ability to connect dots across disciplines, identify synergies between service lines, and orchestrate delivery that makes the whole greater than the sum of its parts.

Requirements
  • Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
  • Extensive multi-service leadership experience with demonstrated success managing integrated accounts across at least three of the following: facilities management, project management, transaction management, technology, or sustainability services.
  • Proven track record of leading large-scale, multi-disciplinary teams and delivering cohesive solutions across complex service portfolios.
  • Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders across multiple business functions.
  • Demonstrated ability to drive growth through cross-service collaboration and integrated solution development.
  • Experience managing P&L responsibility across multiple service lines with a history of exceeding financial targets.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Reston, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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