Cummins

7x7 Service Supervisor

Cummins$85K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • College degree or equivalent experience in a relevant discipline required.
  • Intermediate level of technical experience with team leadership experience in a similar field.
  • Familiarity with Cummins engines, generators, and knowledge of mining, drilling, and frac rig applications is an advantage.
  • Journeyman On/Off road Heavy Equipment Technician ticket needed.
  • Experience in BMS, warranty processes, and technical escalation processes at Cummins is a plus.
  • Willingness to travel between locations 40% of the time.

Responsibilities

  • Supervise and coordinate Service Technicians and Team Leaders for efficient work schedules.
  • Communicate repair plans to Technicians based on customer quotes.
  • Monitor productivity and quality, offering coaching for improvements.
  • Support Technicians with first-level assistance and escalate issues as needed.
  • Manage service logistics for safety and operational efficiency.
  • Review and develop accurate quotes, keeping customers updated on repairs.
  • Participate in process improvements to align with customer and organizational goals.

Benefits

  • Company Pension Plan available.
  • Medical, Dental, and Life Insurance options offered.
  • Comprehensive personal and professional benefit programs are provided.
Full Job Description
Job Description

We are looking for a talented 7x7 Service Supervisor to join our team specializing in Service for our Operation Unit in Grande Prairie, AB.

In this role, you will make an impact in the following ways:
  • Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
  • Communicate repair plans clearly to Technicians, aligning them with customer quotes.
  • Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
  • Support Technicians with first-level assistance and escalate technical issues when necessary.
  • Manage service logistics to ensure safety, quality, and efficiency in operations.
  • Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
  • Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
  • Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.


Responsibilities

To be successful in this role you will need the following:
  • Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
  • Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Directs work: Providing direction, delegating, and removing obstacles to get work done.
  • Ensures accountability: Holding self and others accountable to meet commitments.
  • Manages conflict: Handling conflict situations effectively, with a minimum of noise.
  • Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
  • Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.
    Education, Licenses, Certifications:
    College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
    This position may require licensing for compliance with export controls or sanctions regulations.
    Experience:
    Intermediate level of relevant work experience in a technical field, including team leadership experience, required.


Qualifications

This role will be based in Grande Prairie.
  • The successful candidate will be required to travel between the Grande Prairie and Hinton locations regularly (40% of the time)
  • The successful candidate will be required to supervise techs at and visit customer locations in Oil & Gas, Power Generation, Industrial, On Hwy and Mining segments.
  • The successful candidate should have experience with Cummins engines, and/or generators, in a number of applications.
  • Familiarity with engines in mining, drilling and frac rigs is an asset.
  • This person will be focused on improving processes and productivity through mentoring and supporting technicians directly.
  • Familiarity with BMS, Warranty processes, and Technical escalation processes at Cummins will be an asset.
  • The shift for this role is 7x7.
  • This person should have a journeyman On/Off road Heavy Equipment Technician ticket.


COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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