6-8 years of experience leading building operations teams
Experience with large-scale capital projects
Strong proficiency in written and spoken English
Excellent analytical and problem-solving skills
Advanced Microsoft Office skills
Commitment to customer service and dependable leadership
Ability to work independently and collaboratively
Responsibilities
Deliver exceptional customer experience to all stakeholders
Oversee safety, compliance, and emergency preparedness
Lead and mentor maintenance and external teams
Establish and implement annual maintenance plans
Contribute to budgeting and long-term capital planning
Recruit and develop motivated teams
Benefits
Competitive salary and health benefits
Incentive opportunities, pension, and group RRSP
Use of company vehicle and children's scholarship
Wellness program and three additional days off each year
Comprehensive orientation and training support
Opportunities for lifelong learning and professional growth
Full Job Description
The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.
The Operations Manager will:
Deliver an exceptional customer experience to all stakeholders within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
Lead, supervise, mentor, schedule and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations.
Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner
Recruit & develop a highly motivated team to excel in achieving Harvard's vision, mission, promise and values, and the property owner's expectations.
What you will bring to the job:
Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture.
Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects.
Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships;
Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines;
Advanced technological skills in a Microsoft Office workplace environment;
A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and
The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes schedule and budget.
What you will receive from Harvard:
Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP;
Additional benefits including use of company vehicle, children's scholarship and a wellness program, and 3 Sunshine Days yearly for all Hill Companies employees;
Strong corporate values in a flexible, performance driven and merit-based work environment;
Comprehensive orientation, training, and support; and
Encouragement of lifelong learning through education and training opportunities.
Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.
