Make your next role matter by helping leaders run the business with clarity, strong controls, and timely insights. You will translate priorities into measurable plans and drive a disciplined operating rhythm. You will partner across teams to improve how work is tracked, communicated, and delivered. If you enjoy turning complexity into structure, you will thrive here. Join us to help shape operational excellence through consistent, well-managed execution.

Job summary

As a Business operations manager in the Business operations and controls team, you will plan, organize, and execute key operational activities that enable efficient decision-making and well-controlled delivery. You will drive priority-setting, performance reporting, and communication across stakeholders, with a focus on accuracy, responsiveness, and strong follow-through.

Job responsibilities

• Define and maintain key priorities, success measures, and performance reporting aligned to strategic and operating plans
• Build and manage an operating cadence (e.g., routines, forums, materials, and follow-ups) to support consistent execution
• Prepare executive-ready reporting and summaries that highlight progress, risks, issues, and decisions required
• Coordinate across stakeholders to collect inputs, validate information, and resolve blockers to delivery
• Own process management for assigned operational domains, including documentation, controls, and continuous improvement
• Manage action logs, timelines, dependencies, and deliverables to support disciplined execution across initiatives
• Draft and coordinate external communications with borrowers, insurance agents and brokers, and internal risk partners as applicable to the role
• Drive clear, consistent communication across stakeholder groups to support alignment and reduce operational friction
• Identify process gaps and implement improvements that enhance accuracy, timeliness, and transparency
• Support urgent requests by prioritizing effectively, communicating trade-offs, and delivering high-quality outputs under tight timelines

Required qualifications, capabilities and skills

• Bachelor’s degree in Business, Management, Finance, or equivalent professional experience
• Advanced analytical and quantitative skills, including the ability to interpret data and produce clear insights
• Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
• Strong problem-solving skills, including the ability to synthesize conclusions and communicate them clearly to senior stakeholders
• Demonstrated experience preparing executive-ready materials with high attention to accuracy and detail
• Strong organization skills, including the ability to manage multiple priorities and meet deadlines
• Effective stakeholder management skills, including influencing and collaboration across teams
• Strong written and verbal communication skills, including the ability to convey complex ideas in plain language
• Ability to respond effectively to rapidly changing business needs and urgent requests

Preferred qualifications, capabilities and skills

• Property and casualty insurance license(s) and/or recognized insurance designations 
• Experience supporting insurance-related servicing, coverage tracking, or documentation processes
• Strong project management experience coordinating multiple deliverables across stakeholder groups
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
• Experience supporting senior leaders (e.g., executive-level communications, materials, and operating routines)

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.