Site Reliability Engineer (SRE) - Application SupportWe are seeking a Site Reliability Engineer (SRE) - Application Support to triage, investigate, and resolve support tickets for critical business applications, ensuring availability and performance are maintained against defined Service Level Agreements. This role combines hands-on application support with automation and monitoring work, and includes periodic off-shift and weekend support coverage.
Key Responsibilities- Triage and resolve support tickets in accordance with defined Service Level Agreements (SLAs).
- Identify and resolve critical application and technical problems, including responding to off-shift and weekend support calls.
- Investigate tickets and perform statistical analysis and testing of application failures.
- Proactively identify and manage issue resolution, documenting the process and providing follow-up to requestors.
- Monitor application availability and performance on an ongoing basis.
- Develop scripts and automation tools to better detect and correct application issues.
- Build monitoring and alerting capabilities to proactively surface application issues.
- Collaborate cross-functionally, including occasional coordination with external partner/dealer communications.
- Perform additional duties as assigned.
RequirementsEducation & Experience- Bachelor's or Master's degree with 2-4 years of experience in Application Support for cloud-based applications; OR
- No degree with a relevant technical certification and 6+ years of comparable experience.
Required Technical Skills- Expertise supporting, querying, and reporting on relational databases, preferably Snowflake.
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, and SES.
- Experience troubleshooting issues related to UI, API, and data flow.
- Expertise with high-availability architecture.
- Experience with monitoring tools (e.g., ThousandEyes, AppDynamics, Grafana).
- Background in data management, data engineering, or data operations; familiarity with ADO pipeline framework a plus.
- Experience with Python or a related scripting language for automation.
- Experience in a Site Reliability Engineering (SRE) capacity, improving application availability and performance.
- Working knowledge of Python, PowerShell, SQL, and JSON.
- Working knowledge of autoscaling deployment concepts (hands-on configuration not required).
Benefits- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 95,000-100,000 per annual
