Drive call center operations by leading teams, implementing strategies, and fostering a high-performance culture. Utilize sales data to boost performance, enhance customer service, and manage budgets while ensuring team growth and engagement.

Lead the charge in Failure Analysis by managing a high-performing team to drive quality improvements, conduct complex investigations, and ensure compliance through data-driven insights and strategic leadership in a collaborative environment.

Lead strategic territory management and client relationship development to achieve sales targets. Collaborate with stakeholders to identify growth opportunities and implement effective sales strategies for high-volume districts and stores.

Champion the troubleshooting and analysis of mobile devices and electronics. Lead training initiatives and collaborate with Engineers to enhance operational processes related to device functionality and performance.

Advance our sourcing strategy by optimizing procurement operations across Apple devices. Lead initiatives to enhance visibility and accountability, ensuring competitive sourcing and supplier collaboration to meet financial and operational goals.