While employees report peak enthusiasm for their work at the beginning of a new job, just a few weeks in, that enthusiasm plunges by 22%.
That’s one dismaying finding of the employee experience, according to ServiceNow’s first-of-its-kind global study of employee perceptions of their work experience and how it affects their work. ServiceNow surveyed over 1,400 employees at companies across the world with 2,000 employees or more.
Employees feel unsupported
Over half (52%) of employees do not believe their employers are invested in improving the employee experience for their workers, and 55% of employees do not feel their opinions and points of view matter to their employees.
Half (50%) of employees don’t feel their employers effectively (support) employees during urgent and important moments in their lives – such as parental or medical leave.
Remote or deskless workers, in particular, feel less valued by employers
Fifty-seven percent of workers who work in-office responded that they felt valued by their company, while only 49% of deskless/remote workers did.
And while nearly half (49%) of in-office workers though their opinions mattered to their employer, only 37% of deskless/remote workers said the same.
Employees at large organizations feel lost in a maze, and find it difficult to get what they need
“I was just trying to stay above water the first few days,” said a respondent who works as a financial advisor at a financial services firm of 40,000 employees. “Getting my laptop set up took a long time – they just dropped it off on my desk and I didn’t know who to call. I finally found the help desk, but the whole process took about four hours.”
Employers struggle with providing workers with satisfactory information and answers on day-to-day issues.
Nearly half of employees struggle to get information and answers to basic questions – like finding a company policy or dealing with equipment issues. Only 44% felt they had what they need to have a successful first day.
Bigger isn’t always better: employees at midsize organizations have an easier time getting info and help than employees at larger organizations. Sixty percent of employees at midsize organizations responded that “getting help to resolve an issue with my equipment is easy,” versus 52% in large enterprise organizations.
Still, despite these struggles, employees are generally staying positive. The vast majority – 77% – of employees said they had a positive relationship with their direct manager.
And 77% of employees said they were “personally invested” in doing their best work for their company.
That said, they have a few requests to improve the employee experience…