As the Sam’s Club Director, you are responsible for driving the overall customer experience and elevating NIQ’s impact by finding new solutions to drive additional value for both NIQ and for one of our major retail clients. This role will focus on developing a service and commercial strategy to achieve new business, build meaningful client relationships, and expand our coverage with new verticals.

Responsibilities:

Drive high customer satisfaction
Drive revenue growth by building and growing effective client relationships with senior-level stakeholders and decision makers within the client’s organization
Develop expertise on team to have comprehensive and thorough understanding of NielsenIQ products and solutions
Develop strategic direction and service strategy
Provide thought leadership on the overall expansion of the business including processes, product development, service and marketing
Identify opportunities for increased partnership and elevate those opportunities
Facilitate clear day-to-day and strategic communications with the client roster
Lead internal cross-functional client issue resolution and the associated response
Prove the value of NIQ solutions in support of growth, adoption and value creation
Onboard and develop team members to elevate delivery against the above accountabilities
Co-lead the joint business planning process with the customer, within the account planning cycle
Identify, gain alignment, and sell-in existing and help to sell in new product concepts
With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence
Proactively identify opportunities to develop and enhance existing tools and proceeds for workflow efficiency
Collaborate with cross functional business units and key internal stakeholders to gain alignment, design, build and deliver value to our clients
Work all deals through the formalized NielsenIQ Enterprise Sales Process, and properly document the process and status in CRM software
Own revenue management process including financial targets, cash flow optimization, billing, pipeline

Qualifications

A little about you

Do you have the necessary skill set to be successful in this role?

Are you a passionate, savvy commercial leader, with a deep sense of urgency and accountability to deliver against targets? Are you an excellent people leader with the ability to support, mentor and inspire creativity? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

Qualifications:

8-12+ years of retail or manufacturing experience
3-5 years in a leadership role as a team leader
General management experience preferred, with ownership of a P&L
Relevant experience with research techniques & solutions - Consulting, Information, Sales, Analytics or similar will be a plus
Effective in senior level communications, influencing & negotiation
Proficient with financial & contractual management
Familiarity with NielsenIQ tools, applications, and platforms a plus
Excellent written and verbal communication skills; ability to articulate complex issues in a concise and persuasive manner to a diverse audience
A flexible approach to communication; able to adapt their message quickly to the appropriate level or function with poise and polish
Proven consultative selling skills; able to identify and diagnose root client issues versus symptoms and link the diagnosis to NielsenIQ solutions
Working and pragmatic knowledge of various syndicated data offerings; ability to translate data knowledge into tactical and strategic solution frameworks
Bachelor's degree required; MBA preferred

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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