Jobs in Oakton, VA

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

Help us enhance cybersecurity by managing identity services and directory structures, supporting automated systems, and resolving complex access issues. You'll play a key role in ensuring secure and e...

Elevate your career by leading endpoint infrastructure for classified networks. As a key engineer, you'll drive automation, compliance, and innovative solutions in a dynamic environment, supporting mi...

Elevate your career as you analyze and document ITSM platform requirements, bridging communication between stakeholders and development teams while facilitating essential IT capabilities for a major g...

Shape the future of IT support by designing and delivering intelligent automation to enhance customer experiences. Lead initiatives across various tiers, maximizing efficiency and ensuring secure, mea...

Empower your skills to enhance user experience by developing self-service knowledge solutions, analyzing data for impactful insights, and optimizing AI chatbot content to resolve customer inquiries in...

Unlock potential by leading complex Tier I support operations and driving quality assurance initiatives. Manage incident resolution strategies and expert mentoring, enhancing service delivery for a va...

Lead the charge in refining a public-facing knowledge base and AI chatbot to enable self-service support for external users, collaborating with cross-functional teams to enhance user experience and ef...

Innovate the IT Service Portal by developing pages, widgets, and forms while ensuring compliance with Section 508 standards. Collaborate with UX teams and deliver impactful user experiences in an Agil...

Join a dynamic team to lead IT procurement efforts, overseeing the full purchasing cycle. Ensure compliance with Government requirements while facilitating timely acquisition of materials for critical...

Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...

Join a team that's transforming collaboration solutions for the Department of War. Utilize Microsoft 365 toolsets to build custom applications, enhance user experience, and ensure compliance while wor...

Empower user engagement by leading UX design for an IT Service Portal serving 13,000 users. Conduct user research, create intuitive interfaces, and analyze experience metrics to enhance service delive...

Pioneer excellence in IT service management. Lead a dedicated team to enhance customer support for a diverse user base, driving performance and operational efficiency while ensuring top-tier service d...

Lead the charge in overseeing a remote team for overnight IT Service Desk operations, ensuring performance metrics, incident response, and quality standards are met consistently across shifts for appr...

Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...

Join a team that's redefining user experience by developing cutting-edge IT Service Portal solutions. Collaborate in an Agile environment to enhance functionalities for 13,000 users, focusing on acces...

Lead and empower a remote Tier I IT Service Desk team to ensure exceptional support during overnight and weekend shifts, managing critical incidents, performance, and service delivery for a government...

Join a team that's dedicated to enhancing cybersecurity measures by managing STIG compliance for diverse Department of War environments. Collaborate with experts to analyze, document, and mitigate ris...

Lead the Enterprise Endpoint Infrastructure Management team, overseeing thousands of endpoints and ensuring compliance with patch management, application packaging, and image compliance. Drive innovat...

Join a team that's driving innovation as you lead critical IT capability analysis, mentorship, and strategic decision-making. Utilize your expertise to enhance enterprise IT initiatives and deliver im...

Manage logistics operations for IT equipment, ensuring timely receipt, documentation, and disposition. Oversee inventory accuracy, and shipping logistics while supporting a Department of War program w...

Empower quality assurance by leading the charge in developing and executing the Quality Control Program. Ensure compliance with performance metrics while driving improvements within enterprise IT supp...

Empower the IT service desk by analyzing complex incidents and providing effective resolutions. Collaborate with junior analysts to enhance service quality for a large user base, leveraging your exper...

Take ownership of enhancing user experiences in IT services for a key Department of War agency by designing and optimizing intuitive service portals, engaging with users, and leveraging data to drive...