Jobs in Annandale, VA

Lead the charge in developing and maintaining a cutting-edge Customer Support Metrics Dashboard, empowering data-driven insights for optimized IT service management and enhancing operational performan...

Elevate voice communication standards as you lead VoIP infrastructure development, ensuring compliance and managing complex incidents, while mentoring technicians and executing modernization projects...

Contribute to the integrity of hardware and software license management, ensuring compliance and optimization of IT assets in support of a Department of War agency. Engage with cross-functional teams...

Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...

Join a dynamic team to oversee systems security, ensure compliance, and lead innovative engineering solutions for critical defense and intelligence systems. Maintain ATO and manage vulnerability remed...

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions...

Lead the charge in supervising a dynamic shift of Tier I Knowledge Center agents, ensuring top-notch support for external users through effective coaching, performance management, and service level ad...

Unlock potential by leading the Knowledge Management program for a major IT support initiative, fostering a culture of knowledge sharing and improving self-service capabilities to enhance user experie...

Analyze and optimize IT service management workflows for a Department of War agency, enhancing service delivery and efficiency through data-driven insights, process improvements, and collaboration wit...

Unlock your potential as a skilled engineer enhancing classified endpoint systems. Collaborate on cutting-edge projects, improve automation, and ensure compliance while supporting vital government inf...

Unlock potential by connecting enterprise ITSM platforms with critical integrations. Design and build secure solutions for a variety of systems, ensuring seamless data flow and compliance with Federal...

Lead the administration and enhancement of collaboration platforms, ensuring compliance and security for a department serving over 13,000 users, while managing a diverse team and guiding strategic dev...

Advance security compliance by managing OS and third-party patches across thousands of endpoints, analyzing vulnerabilities, and implementing remediation plans to ensure robust protection for critical...

Build your leadership skills by supervising a dynamic IT service desk team, ensuring operational excellence while enhancing customer satisfaction through strategic performance management and coaching...

Lead and manage a dedicated AV/VTC team, ensuring optimal performance of enterprise video teleconferencing systems across multiple security enclaves while maintaining compliance and readiness standard...

Unlock potential by coordinating escalations between external users and internal resolver groups, ensuring effective communication and comprehensive analysis to drive successful ticket resolution and...

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

Empower a comprehensive Knowledge Management program supporting IT Customer Services for a large organization. Lead a team to enhance knowledge sharing, develop strategies, and ensure high-quality con...

Join a team that's accountable for managing software licenses and hardware warranties. This role analyzes compliance, optimizes asset utilization, and produces critical reports to support IT operation...

Join a team that's dedicated to enhancing knowledge management by creating impactful documentation, analyzing user feedback, and developing chatbot content for an enterprise IT Customer Support Servic...

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

Engineer the Customer Support Metrics Dashboard using Power BI to enhance data-driven decision-making. Collaborate with stakeholders to integrate data, build analytics, and present actionable insights...

Unlock your potential by leading a dynamic team in enterprise IT support, managing Tier II operations to deliver exceptional customer experiences while ensuring compliance and performance across multi...

Manage our external Knowledge Center to enhance IT service delivery for mission-critical applications, leading a diverse team while ensuring exceptional performance for stakeholders and resolving comp...