DescriptionPosition Summary:The Zone Access Manager (ZAM), Market Access serves as a key customer-facing role on the Ardelyx Market Access Team. Zone Access Managers serve as a dedicated point of contact for Ardelyx Area Business Directors (ABDs) and Care Coordinators within a defined geography. This role functions as a critical liaison between ABDs, HUB resources, nephrology practices, and dialysis organizations to optimize patient access and prescription pull-through for Ardelyx therapies.
Responsibilities:- Provide case management support throughout the entire patient access journey in collaboration with internal stakeholders, third-party partners, and healthcare providers (HCPs)
- Collaborate with Ardelyx Area Business Directors and Care Coordinators to identify key members of the patient's healthcare team responsible for guiding patients through the access process
- Educate HCPs, dialysis organizations, and office staff on available patient assistance programs and the importance of their role in facilitating access to therapy for appropriate, eligible patients, including training on approved web-based provider tools
- Serve as the payer access expert for the assigned geography, proactively communicating coverage updates and policy changes to internal and external stakeholders in a timely manner
- Identify and communicate market access trends across local, regional, and national payers, partnering cross-functionally to enable appropriate patient access solutions
- Maintain and expand knowledge of national, regional, local, and account-level market dynamics, including coverage policies and prior authorization requirements
- Demonstrate agility in managing change and complexity by adapting to evolving payer policies, market dynamics, and patient access challenges
- Maintain and grow knowledge of HUB and specialty pharmacy channels to enhance HCP support
- Work collaboratively to share insights into customer needs, access barriers, and payer opportunities, providing access insights to field teams and home office partners as appropriate
- Identify key customer insights through effective questioning, critical thinking, and problem-solving; analyze and disseminate data to relevant stakeholders
- Partner with Ardelyx sales leadership and field sales teams to deliver best-in-class patient services
- Execute all activities in accordance with Ardelyx values and in compliance with all ethical, legal, and regulatory standards
- Conduct the majority of engagements virtually using a multichannel approach, with occasional in-person engagement as business needs require
Qualifications:- Bachelor's degree with 5+ years of field access or reimbursement management experience or equivalent experience, preferably within the biotechnology industry
- Strong functional knowledge of specialty pharmacy and health insurance, including Medicare Part D, commercial, and Medicaid plans
- Demonstrated understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appeals, financial assistance programs, copay support, and bridge programs
- Working knowledge of HCP office workflows, including patient flow, prescription flow, and clinic operations; experience with nephrology providers or products preferred
- Excellent interpersonal, communication, and relationship-building skills with the ability to influence cross-functionally
- Ability to do Access presentations using Ardelyx approved resources virtually or live as business need requires
- Proven ability to work effectively under pressure in a fast-paced environment
- Self-motivated with a high degree of initiative, accountability, and attention to detail
- Strong verbal and written communication skills
- Comfort working in a "roll-up-the-sleeves" environment typical of a growing biotechnology company
- Proficiency in Microsoft Office, including Excel
- Experience with data visualization tools such as Tableau or Power BI preferred
- Willingness to travel approximately up to 30%
The anticipated annualized base pay range for this full-time position is $131,000-$160,000. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.
Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks of living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.
