2-3 years of experience with Yardi Voyager and related platforms in a technical capacity
Familiarity with Yardi modules like Voyager 7S, RentCafe, and SiteManager
Strong troubleshooting skills with a thorough understanding of property management workflows
Exposure to SQL and reporting tools, along with an analytical mindset
Exceptional support ticket management and customer service skills
Ability to work collaboratively in a fast-paced remote environment
Strong written and verbal communication skills
Responsibilities
Own L1 and L2 support cases, providing timely resolutions
Lead troubleshooting and root-cause analysis for various Yardi applications
Analyze and document user needs for configuration changes
Configure, test, and maintain Yardi settings for optimal efficiency
Collaborate with departments to translate operational needs into solutions
Assist in testing new features and support training
Create and share support documentation
Escalate critical issues with thorough context and analysis
Benefits
Health insurance coverage from day one
Company paid holidays
Retirement savings plan
Paid parental leave
Educational assistance
Mental health resources
Full Job Description
As a Yardi Analyst, you'll serve as an integral member of the team, helping with day-to-day support and with helping users get the most out of our Yardi platform.
As a leader on our team, you should be:
A passionate person who believes in helping others win by providing the resources and development necessary to grow.
An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives.
Authentic. Bring your best self to work, let's do something amazing.
Flexible knowing and expecting that things change and that's what makes our business stronger.
What will you do:
Own L1 and L2 support cases, delivering timely and strategic resolutions
Lead troubleshooting and root-cause analysis for Yardi Voyager 7s, SiteManager, RentCafe, and related modules as well as other applications including the Resident Application
Analyze and document user needs that may result in configuration changes or enhancements
Configure, test, and maintain settings and workflows to ensure system security and optimal operational efficiency
Collaborate cross-functionally with various departments to translate operational needs into scalable product solutions
Collaborate with internal and external partners to ensure resolution of cases and issues
Assist in testing new features, implementations, and support training efforts
Create support documentation and contribute to knowledge sharing across teams
Escalate critical issues with well-documented context and analysis
What you should have:
2-3 years of experience with Yardi Voyager and related platforms in a technical capacity
Knowledge in various Yardi modules/applications including but not limited to:
Yardi (Voyager 7S), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity)
Voyager 8 & CRM IQ (nice to have but not required)
Strong troubleshooting skills and understanding of property management workflows
Exposure to SQL and reporting tools, with an analytical mindset
Comfortable analyzing system behavior and recommending improvements to business stakeholders
Skilled at managing support tickets and delivering outstanding service to end users
Collaborative, organized, and eager to learn in a fast-paced remote environment
Strong written and verbal communication skills
What we offer:
We owe it to our people - both residents and Beam team members - to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go.
At Beam, you'll be surrounded by people who model our Cultural Responsibilities:
Stay Curious
Raise the Bar
Lead with Heart
Be a Good Neighbor
Base Salary: $90,000 - $110,000 Annually
Exact compensation may vary based on skills, experience & location.
Benefits: First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you - physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.
