Role Scope- Stand up and run the fleet operations center that watches every site 24/7: alarms, tickets, escalations, and communications.
- Own the incident management process end to end, from first alert to postmortem, across facility and compute events.
- Write the runbooks, escalation trees, and severity definitions the whole fleet operates on.
- Drive incident metrics (time to acknowledge, time to resolve, repeat rate) down with process and tooling, not headcount.
What We're Looking ForThe below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.- You've run a NOC, GOC, or mission-control function and owned its performance numbers.
- You've written incident processes that other people still use after you left.
- You stay structured when several things break at once.
- You write postmortems that change how the organization operates, not just what it apologizes for.
- Bonus: Data center or utility operations center experience. PagerDuty or ServiceNow-class tooling. SRE-style incident frameworks.
We are committed to pay equity and transparency.
