The
Program Manager supports the development of Cross Business Unit (XBU) processes and procedures to ensure seamless project execution between all of Sotera Health's entities, affiliates, business Units, and sites globally. Responsible for the development, documentation, and training for XBU processes and procedures.
Essential Functions:Project Management of XBU Strategic Sales, Pharma and Prefilled Syringe, Strategic Projects
- Actively manage 5-10 cross business unit (XBU) projects, supporting internal Sales leads and Customer Sponsors from opportunity definition through operational execution, including but not limited to:
- Opportunity definition
- Consulting & technical services coordination & scoping
- Equipment installation, site qualifications & registrations, and process definition
- Project and timeline management
- Active (Daily/Weekly) customer communications
- Ensure coordination across facilities, functional teams, and business units to support customer programs and projects.
- Lead coordination and support of regular customer business reviews and performance updates; drive execution and accountability for resulting action items.
- Proactively identify risks and lead remediation planning across all account projects to ensure timeline commitments are consistently met.
- Manage a Team of 1-4 project managers, who each manage 1 or 2 strategic accounts and up to 10 individual validation projects
Global Process Development
- Partner with the Sr XBU Project Manager to develop and drive enterprise adoption of standard project management processes and procedures for all strategic accounts and individual customer projects globally.
- Consolidate and standardize global processes across all business units & technologies.
- Document global processes as needed for project.
- Create, administer, and train others on systems to support processes as needed.
- Apply change management methods to ensure process adoption.
- Develop, capture and report periodic (No Less than quarterly) process KPI's (internal execution & customer satisfaction).
Minimum Qualifications (Education, Experience): - Bachelor's degree required in Science, Operations, Project Management, or related field.
- Three or more years' experience managing large, complex projects.
- Three or more years' experience in operations including sterilization validation experience (Ethylene Oxide, Gamma, EBeam, X-Ray, Etc.) and/ or laboratory operations strongly preferred.
- Three or more years of medical, pharmaceutical, prefilled syringe, and/or wearable product development.
- Managerial experience preferred
Key Skills and Competencies: - Customer facing communication and conflict resolution skills
- Project Management (PMP or CAPM Certification preferred)
- Lean and/or Six Sigma (ASQ Certification preferred)
- Demonstrated timeline (build & management), risk mitigation, issue resolution skills
- Organizational change management experience
- Training and facilitation skills
- Financial metrics & reporting
- ERP systems (JDE-E1 preferred)
- Customer Relationship Management (CRM) system experience
Preferred Working Locations:United States:- Oak Brook, Illinois
- Salt Lake City, Utah
Europe:- Leuven, Belgium
- Petit-Rechain, Belgium
- Wiesbaden, Germany
Travel:- Travel up to 25%
- With larger amounts of travel required in first 6 month for training purposes.
BenefitsSotera Health offers a competitive benefits package that includes:
- Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
- 401(k) program with Company match that immediately vests
- Paid holidays, vacation and sick time
- Free financial planning assistance
- Paid parental leave
- Education assistance
- Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
- Employee Assistance Program (EAP)
