About This Role:

We’re looking for a full-time Xactly Technical Admin to join our Sales teamreporting to the Revenue Compensation Manager. This role is a remote role based in United States.

In this role, you’ll play a key role in enabling accurate, scalable, and efficient sales compensation operations by managing and optimizing the Xactly Incent platform and translating complex compensation plans into reliable system logic. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, RevOps, and GTM Operations. The ideal candidate brings strong skills in Xactly system administration, data analysis and reporting, and stakeholder collaboration.

What You'll Do:

• Manages and administers the Xactly Incent platform, including configuration, maintenance, and troubleshooting to ensure optimal performance.

• Manages permissions, access, personalization, new user set up, and similar system operations and setting for Xactly users.

• Translates compensation plan documents into system logic, ensuring accurate and auditable calculation outputs.

• Designs and maintains system workflows for plan changes, exceptions, and adjustments. 

• Performs monthly, quarterly, and annual system setup, including User/Position management and hierarchy updates.

• Conducts UAT Testing to ensure system accuracy. 

• Provides technical guidance during plan design discussions, advising on system capabilities and constraints. 

• Troubleshoots and resolve Xactly configuration issues as they arise.

• Collaborates with RevOps and GTM team to implement commission and bonus plans, ensures seamless data integration and process efficiency.

• Develops and maintains detailed documentation for Xactly processes, configurations, and procedures to ensure transparency and knowledge sharing. 

• Identifies opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time.

• Creates and monitors reporting for end users, creating transparency through easily understandable reports and dashboards that provide clear insights into commission and/or bonus structures and performance metrics.

• Provides technical support, troubleshooting, and training to the commission team, equipping them with the knowledge to train end users effectively. 

• Develops and maintains the comprehensive Functional Requirement Documentation (FRD) for the current plan year, detailing all functional components, business rules, and data mapping requirements. This documentation will serve as a crucial resource for ongoing system enhancements and user training.

• Continuously assesses and enhances system functionality by staying informed of product updates and new features and implements relevant improvements. 

• Ensures data security and integrity within the Xactly system, adhering to company policies and regulatory requirements. 
  

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For: 

• 3-5 years of experience with the Xactly platform, focusing on system configuration and a Bachelor’s degree in Computer Science, Information Systems, or Business Administration (or equivalent combination of education and experience), is required.

• Capable of managing multiple priorities and delivering high-quality results within deadlines.

• Proficiency in data analysis and reporting, with the ability to manage complex datasets and reporting solutions.

• Proven ability to translate business requirements into system logic and maintain accurate, auditable calculations.

• Excellent problem-solving skills, showcasing attention to detail and precision.

• Strong collaboration skills, with the ability to communicate effectively with internal stakeholders. 
  

Nice-to-have skills:

• Experience with Xactly CEA or Xactly Connect

• Experience with Salesforce or other CRM systems is preferred.

• Xactly Certified Administrator or equivalent certification is highly preferred.

• Familiarity with data visualization tools, (e.g. Sigma, Tableau, Power BI) for enhanced reporting capabilities. 
  

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $80,000 to $90,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

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