Apple

WW Sales Strategy & Programs Manager

Apple$120K — $150K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of program/project management experience, ideally in a contact center setting
  • 1+ years of global experience managing projects
  • Proven track record of prioritizing and meeting deadlines in fast-paced environments
  • Strong data analysis skills to support strategic initiatives
  • Familiarity with project management tools like Wrike or Quip, and presentation tools such as Keynote or PowerPoint

Responsibilities

  • Lead cross-functional collaboration for retail contact center initiatives
  • Ensure customer experience consistency across all channels globally
  • Align capital project needs with contact center priorities
  • Evaluate and sign off on high-level project designs impacting global teams
  • Drive decision-making through data analysis and reporting
  • Manage multiple projects concurrently, maintaining timely execution
  • Cultivate relationships across various organizational functions

Benefits

  • Collaborative work environment with a dynamic team
  • Opportunity to influence key global projects
  • Access to advanced project management tools
  • Professional development and growth opportunities
  • Flexible working hours to accommodate collaboration across time zones
Full Job Description
The Retail Customer Care (RCC) Optimization team is seeking a professional to manage WW sales programs that span across the Retail Contact Center, Apple Online Store, Retail Stores, and other customer-facing channels. We are excited to hire a WW Sales Strategy & Programs Manager to join our dynamic team.

You will lead the way for contact center teams to have their needs prioritized in capital projects and other initiatives. In this role, you will collaborate with project teams on high-level requirements and strategies on capital projects that impact global teams and provide sign off on final design on behalf of RCC. You will ensure the customer experience is maintained in a globally consistent and scalable manner.

7+ years of experience of program and/or project management, preferably in a people-powered or contact center environment 1+ years of experience working in a global capacity. Experience prioritizing multiple projects and meeting deadlines in an evolving environment. Experience using data to drive decisions and quantify results of strategic and tactical initiatives. Experience using project management tools and systems, such as Wrike or Quip, and presentation applications, such as Keynote or PowerPoint.

Influences people across all functional areas of an organization and mobilize resources across a WW organization covering multiple time zones. Builds bridges and cultivates relationships; comfortable being a key point of contact and subject matter authority. Ambitious and self-directed, with exceptional decision-making abilities, and a passion for the customer experience Communicates quickly and effectively, vertically and horizontally throughout the organization at all levels and across multiple teams Passionate and self-motivated, with excellent organizational and time management skills Thrives in a fast-paced, ambiguous environment operating at both strategic and tactical levels

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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