Brief Role Description

This position is Career Level 20P located in Libertyville, IL with a Role Classification of Hybrid.

Role Summary

The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject matter expert for Office 365, legacy on-premises productivity applications, and Windows deployment automation. The engineer will create and manage software deployment packages, develop scripts for complex configurations, and provide advanced troubleshooting and technical support for end-user computing and conferencing systems.

Responsibilites within this Role

Main responsibility - 80%
• Manage & monitor deployment of all client Windows Operating systems, software, patches, critical updates and service packs on a timely basis in physical and virtual environments
• Develop and maintain automated deployment systems which cater to self-service
• Recommend process improvements to ensure system scalability and reliability
• Monitor the health of distribution points as well as content being distributed throughout the enterprise
• Assist in the development, implementation, and support of client systems management
• Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations.
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Microsoft Teams conferencing room systems. This also includes design, hardware/software evaluations, monitoring and troubleshooting
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Work hand in hand with architects and engineers to design Workplace Technologies solutions
• Intimate understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN's and VPN troubleshooting.
• Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization.
• Deep understanding of the entire M365 application stack to include the various subscription plans
• Active Directory & Entra ID
• Strong experience with Microsoft Intune/SCCM

Additional responsibilities - 10%
• 3rd level support for the end user computing platform
• Maintain technical knowledge in the industry with internal/external training

Additional responsibilities - 10%
• Develop scripts to evaluate the environment and deploy solutions using PowerShell

Qualification requirements

Required Education:
• B.S. in Computer Science (or equivalent experience)

Relevant Experience:
• 7+ years in Information Technology
• 7+ years supporting Workplace Technologies Services. Microsoft M365 and/or Microsoft server technologies (e.g. Exchange Server, SharePoint Server and/or OneDrive) and/or Microsoft Windows operating systems, configuration and deployment platforms (SCCM, Intune) and client-based applications
• 2+ years' experience with scripting and automation technologies (PowerShell, Microsoft Graph API, Azure Automation)

Skills:
• Comprehensive knowledge of M365 suite (Word, Excel, PowerPoint, Outlook, OneDrive, Windows OS, Power Platform, Viva Platform)
• Active Directory & Entra ID
• SharePoint Online, Exchange Online, Microsoft Teams
• Microsoft Windows 10/11 Enterprise
• Microsoft System Center Configuration Manager and Intune
• Group policy creation and administration
• Proficiency in managing and securing endpoints (laptops, printers, scanners, mobile devices)
• Virtual Workstation system design and administration
• Windows PowerShell, Shell & vbScript (scripting)
• Basic knowledge of networking, server, and virtual technologies
• Clear and Effective communication with team members and stakeholders
• Ability to explain technical concepts to non-technical users
• Security Mindset - Design, implement and maintain secure solutions
• Willingness to Learn and stay up to date on the latest technologies and trends
• Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Teams, OneDrive, etc.

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