Brief Role DescriptionThis position is a career level 20P and is located in Reston, VA with a role classification of Hybrid.- Oversee HQ validation process and steer new vehicle market entry from a technical point of view
- Receive, review and approve all technical support requests from dealer net
- Support dealer net in fault finding process
- Document all support activities accurately in LIASS
- Receive, review technical goodwill requests
- Establish and update region relevant After Sales procedures
- Monitor dealer workshop service level and report deficits
Possible Tasks within this RoleVehicle validation process - 50% of time spent Goal: Follow validation process - Follow the new vehicle validation process at Lamborghini SPA and collect relevant information from R&D, Logistics, Production, Quality and Commercial to steer a successful market entry
- Communicate market specific requirements and changes
- Manage specific technical aspects of launch vehicles during market entry and report to relevant departments at Lamborghini SPA
- Establish time frame and measurements for launch period
- Participate in all launch dynamic launch events and provide detailed reporting
Helpline Management - 30% of time spentGoal: Timely processing of dealer requests via LIASS system - Support authorized assigned Lamborghini dealers to diagnose vehicles in order to minimize car down time and accelerate repairs that are compliant with Lamborghini warranty policies and processes
- Complete analysis of causes for product quality and improvements
- Oversee technical goodwill requests
Legal Case Support - 10% of timeGoal: Technical case support given to parties involved - Prevent and support legal cases/customer complaints from a technical perspective
- Monitor and assess dealer technical readiness and repair quality
Training - 10% of timeGoal: Stay up to speed with current technologies- Stay abreast of the technology of existing and upcoming Lamborghini vehicles
- Participate in all available training modules
Qualification requirements7 - 10 years Automotive Experience
EducationRequired
- Automotive Technical Degree
Desired
- Bachelor's degree with automotive emphasis
Skills- Proven track record of analytical and conceptual thinking and implementation
- Proven problem-solving abilities
- Attention to detail and process orientation
- Strong work ethic with internal motivation to succeed and support others
- Ability to problem solve and prioritize
- Forward-thinking with ability to work effectively with minimal direction
- A great attitude and proven ability to be an effective business partner, team player, and collaborator
- Partners at all levels of the organization, with ability to negotiate and influence to achieve results
- Ability to understand automotive service retail business, procedures and data
Specialized SkillsRequired
- Strong overall automotive technical knowledge
- Knowledge and expertise in ODIS, Onboard Diagnosis Information System
- Excellent communication skills
- Understand automotive Sales/ After Sales processes
Desired
- Deep knowledge of automotive technology
- Fluent in Italian (writing, speech)
- Basic skills in Spanish, German
Compensation DataSalary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the state of Virginia, the salary range is $111,000 - $178,700.
Job ID: 29117
Company: Automobili Lamborghini America, LLC
Location:
