The opportunityAs our growth continues, we're investing in creating an outstanding workplace experience for our people. We're now hiring a Workplace Manager to join our People team. This is a unique opportunity to combine operational excellence with creativity - managing our New York office, supporting our growing global footprint, and building an environment where people love to work.
Note, this is an office-based position, with a minimum of 4 days per week in our New York office.
What you'll doWorkplace Operations
- As the office-based lead, take ownership of the day-to-day running of our New York office, ensuring it's safe, welcoming, and set up for productivity.
- Manage all vendor relationships, office supplies, and equipment.
- Maintain accurate inventory and simple, scalable processes for onboarding, offboarding, and basic IT support.
- Oversee facilities, health & safety compliance, and building management.
- Support onboarding logistics - making sure new joiners feel at home and have everything they need from day one.
- Proactively identify opportunities to improve processes, workflows, and the overall workplace experience.
- Own office layout planning and optimisation, ensuring our space evolves effectively as teams scale, including seating plans, neighbourhoods, meeting-room configurations, and space forecasting as teams continue to scale.
- Manage operational subscriptions and tooling across 9fin, ensuring cost-effectiveness, renewal tracking, and alignment with company needs.
- Maintain organised internal documentation (processes, checklists, vendors, subscriptions, playbooks) to support operational clarity and continuity.
Engagement & Culture
- Plan and deliver team events, socials, and initiatives that connect and energise our New York team.
- Partner with People Partners to design and deliver global engagement events, ensuring all 9finners feel part of one community, regardless of location.
- Support company-wide events such as Town Halls, offsites, and celebrations.
- Act as a cultural ambassador, embedding 9fin's values into the workplace and everyday experiences.
- Collaborate with the People team on employee surveys, action planning, and initiatives that strengthen engagement and belonging.
- Manage end-to-end office communications, supporting a seamless employee experience through timely updates on building operations, visitor logistics, office and local events, and safety notices across Slack, email, and in-office channels.
Global Collaboration
- Work closely with teams across our global offices, providing support where needed as we expand our international presence.
- Share best practices and support consistency in workplace and engagement standards worldwide.
- While the role is primarily US-focused, there may be occasional requirements to support internationally - including office relocation coordination, internal communications support for global teams, and contributions to culture-building across our international locations.
About you- Proven experience in workplace management, office operations, or employee experience, ideally in a tech or high-growth environment.
- Prior experience in office setup or relocation projects is highly preferred.
- Organised, detail-oriented, and able to manage multiple priorities effectively.
- A natural people person - approachable, empathetic, and skilled at building trusted relationships.
- Creative mindset for designing engaging events and experiences.
- Comfortable with ambiguity and change - thriving in a fast-paced scaling company.
- Bonus: Experience with workplace technology, operational systems, or driving the adoption of AI or automation tools.
Our benefitsWe're a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.
Financial & Insurance- Competitive Salary: $95,000 - $125,000 (our salary bands are benchmarked at 75-90th percentile of market)
- Equity options
- 401(k) (9fin pay 3%, employee contributions are uncapped)
- Private Health Insurance, with Dental and Vision
- Paid sick leave
- Disability Insurance (New York)
- Commuter Benefit
Time off- 25 vacation days per year
- Local public holiday
- Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
- Work abroad for up to 3 months a year
- 1 month paid sabbatical after 5 years of service
- Enhanced parental leave & flexible working arrangements available
Training & Culture- Professional learning and development budget
- AI experimentation budget of $1,000 per employee to trial AI tools
- Bi-annual team socials
- Summer and Winter company social events
