Workforce Systems Platform Owner

Category: Project Management

Main location: United States, Virginia, Richmond

Position ID:J0626-1152

Employment Type: Full Time

Position Description:

The Workforce Systems Platform Owner is responsible for the day-to-day operation, configuration, and continuous improvement of the workforce platform within the Enterprise Application Portfolio (EAP). This role serves as the internal subject matter expert, translating business needs into system functionality, maintaining data integrity, and ensuring the platform is intuitive, reliable, and embedded in how work gets done.

Working closely with the Digital Enablement Manager, IT, and business stakeholders, this role operationalizes platform roadmap priorities, drives adoption, and ensures the system delivers measurable value across field and office teams.

This is an on-site position at our Midlothian office.

Your future duties and responsibilities:

Platform Operations
. Serve as the internal subject matter expert for the organization's workforce platform within the Enterprise Application Portfolio (HR, payroll, time tracking, and related workflows)
. Serve as a key member of the implementation team by acting as a Subject Matter Expert and providing input into best practices for workflows and configuration
. Maintain ongoing system configuration, data integrity, and user access standards
. Partner with IT and business leadership to operationalize platform roadmap priorities and ensure alignment with day-to-day workflows

Backlog & Continuous Improvement
. Translate business requirements into system enhancements, workflows, and automation opportunities
. Evaluate new system capabilities and determine applicability to the business
. Drive continuous improvement to reduce manual work and improve data quality

Stakeholder Engagement
. Meet regularly with stakeholders across HR, Payroll, Operations, Safety, and Finance to understand what's working, what needs refinement, and what comes next
. Capture feedback and translate it into actionable system changes and backlog priorities
. Serve as the primary point of contact for day-to-day platform support and issue resolution

Training & Adoption
. Develop and maintain role-based training materials and documentation
. Lead onboarding and ongoing training for new users and teams
. Drive adoption by ensuring the platform is intuitive, practical, and valuable in daily workflows
. Support field teams with solutions that account for varying levels of technical familiarity

Vendor Coordination
. Serve as the primary day-to-day liaison with the platform vendor for support, enhancements, and release coordination
. Stay current on product updates, roadmap changes, and best practices
. Ensure efficient management of our seat licensing
. Coordinate issue resolution, enhancements, and support requests with vendor support teams

Governance & Structure
. Execute and maintain platform standards, documentation, and processes for how the platform is used across the organization
. Ensure consistent usage across the organization while supporting necessary operational flexibility
. Support compliance with payroll, labor, and workforce-related requirements across multi-state operations

What makes this role challenging (and exciting!)
. We are a lean team. This role requires prioritization, influence, and the ability to drive change without large support teams
. The platform touches HR, Payroll, Finance, Operations, Safety, and IT - you will need to navigate very different priorities, workflows, and levels of technical comfort across all of them
. Not everyone sits at a desk. Field teams have different needs and different comfort with technology - supporting them well is part of the job
. You will balance day-to-day system support with longer-term platform strategy, often at the same time

What Success Looks Like
. Workforce platform is stable, reliable, and widely adopted across field and office teams
. Data integrity is improved, with reduced manual entry and fewer errors
. A structured backlog and continuous improvement process is established and actively managed
. Users are trained, confident, and able to complete core workflows efficiently
. Platform is fully embedded in daily operations and scales effectively with business growth
. Continuous improvement processes are mature, with a steady cadence of enhancements
. Workforce systems are trusted as a reliable source of truth across functions

Required qualifications to be successful in this role:

. 5-7+ years of experience in workforce systems, HRIS, payroll, time/labor systems, or related product owner / technology roles
. Hands-on experience administering or supporting HR, payroll, or workforce platforms (e.g., Workday, UKG, ADP, Paylocity, Rippling, or similar)
. Strong ability to translate business needs into system solutions and workflows
. Strong communication skills with the ability to train, influence, and support a wide range of users
. Highly organized with the ability to manage multiple priorities in a dynamic environment
. A builder mindset - comfortable creating structure and processes where they do not yet exist
. Bilingual (English/Spanish) is a plus

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 - $123,800.00.

CGI anticipates accepting applications for this position through July 15, 2026.
LI#SK8

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

Skills:

• Human Resource Management Syst
• Product Owner