WorkForce Software, an ADP company, is hiring a Senior Client Success Manager

The world's largest companies - including 80% of the Fortune 500 - count on our WorkForce Software (WFS) suite of products. As a Senior Client Success Manager, you'll drive meaningful, long-term relationships with Workforce global enterprise clients by serving as their trusted advisor and advocate. You will own the client lifecycle-from onboarding through renewal-ensuring alignment to business goals, delivering measurable outcomes, and proactively identifying opportunities to enhance value. By leveraging data insights, cross-functional collaboration, and a client-first mindset, you will help clients maximize their investment while contributing to retention and growth. You'll bring proven expertise and responsiveness to the table every day on a team dedicated to unparalleled excellence. We are passionate and committed to our current and future clients' success in the ever-changing world of work.

No two days are the same. You will manage a portfolio of enterprise clients while proactively monitoring client health, engagement, and satisfaction. You'll partner across Sales, Support, Product, and Services teams to resolve issues, drive adoption, and ensure seamless experiences. From analyzing trends and leading client conversations to coordinating escalations and uncovering growth opportunities, you will balance strategic relationship management with hands-on execution in a fast-paced, client-centric environment.

To thrive in this role, you bring strong experience in client success, account management, or relationship management, along with the ability to navigate complex client environments. You are proactive, analytical, and comfortable using data to tell a story and drive decisions. You can influence without authority, communicate confidently with executive stakeholders, and manage competing priorities. In return, you'll play a critical role in delivering client value, shaping client experiences, and contributing directly to business growth and retention. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Apply now!

WHAT YOU'LL DO: Responsibilities

Client Partnership: You will own the success of your clients, acting as a strategic partner who wakes up every day focused on driving measurable customer outcomes and helping clients realize the full value of our products and solutions

Lifecycle Ownership: You will own the end-to-end customer lifecycle-from onboarding through renewal-driving a proactive, outcomes-focused approach by defining success plans, establishing clear KPIs, and ensuring accountability so customers consistently achieve their desired business outcomes

Performance Management: You will oversee SLAs, product adoption, client satisfaction, and root cause analyses to ensure strong account performance

Growth & Retention: You will identify and support expansion opportunities while strengthening retention strategies in partnership with Sales

Cross-Functional Collaboration: You will work closely with Product, Support, Services, and Sales teams to deliver seamless client experiences and continuous improvement

Issue Resolution: You will lead client communications, including escalations, ensuring timely resolution and positive outcomes

TO SUCCEED IN THIS ROLE: Required Qualifications

• 8+ years of experience in client success, account management, or relationship management
• 3-5+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions
• Strong business acumen with the ability to connect client goals to outcomes
• Experience managing complex, enterprise-level client relationships
• Strong communication skills with the ability to engage executive stakeholders
• Analytical and problem-solving skills with a proactive mindset
• The ability to travel up to 10-15% with the potential for international travel
• Associates are expected to work a flexible hybrid model 3 days per week in the office.

BONUS POINTS FOR THESE: Preferred Qualifications

• Experience in program or project management
• Familiarity with Salesforce or similar CRM platforms
• Experience working cross-functionally across Sales, Product, Support, and Services
• Exposure to workforce technology or SaaS environments

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

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