Overview

Workers' Compensation Claim SupervisorLocation: Reno, NVSchedule: 7:00am - 4:00pm (PST) Hybrid schedule after initial training. (In office 2-3 days a week)Salary Range: $85,000 - $100,000

Job Summary

The Workers' Compensation Claim Supervisor is responsible for the investigation, adjustment, and supervision of assigned workers27 compensation claims. This position oversees a mix of moderate to high complexity claims, including those with litigation exposure, and requires experience managing litigated claims. The role supports multiple accounts, requiring the ability to effectively prioritize and manage competing demands in a fast-paced environment. Success in this role requires the ability to motivate and develop team members, while also remaining actively engaged in the work to ensure employees stay current and supported. Candidates must demonstrate a high level of motivation, a willingness to work additional hours when needed, and a commitment to contributing to both team and client success.

Responsibilities

When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person27s livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications Required

• 10+ years of Workers27 Compensation claims handling experience, including full claim investigation, evaluation, and resolution.

• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.

• Strong understanding of Nevada Workers27 Compensation regulations, claim practices, and compliance requirements.

• Active Workers27 Compensation adjuster license in Nevada

• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.

• Working knowledge of all levels of WC adjusting roles and workflows.

• Reliable attendance during established client service hours for the Reno, Nevada branch office

Nice to Have

• Prior supervisory or people-lead experience within Workers27 Compensation.

• Bachelor27s degree or equivalent combination of education and experience.

• Experience supporting Multiple accounts.

• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency 2D highly valued for communicating with claimants, employers, or vendors, but not required.

Why You27ll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling 2D thorough investigations, strong documentation, well-supported decisions Compliance & audit performance 2D adherence to jurisdictional and client standards Timeliness & accuracy 2D purposeful file movement and dependable execution Client partnership 2D proactive communication and strong follow-through Professional judgment 2D owning outcomes and solving problems with integrity Cultural alignment 2D believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSI27s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

Our Core Values

At CCMSI, we believe in doing what27s right2Dfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don27t just work together2Dwe grow together. If that sounds like your kind of workplace, we27d love to meet you.

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