Job Summary
We are seeking an experienced Workday Production Support Engineer to support the day-to-day operations, stability, performance, and availability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands-on experience supporting Workday applications, monitoring enterprise environments using Splunk and Dynatrace, troubleshooting production issues, and maintaining highly available HR and contingent workforce systems.

Key Responsibilities
• Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability.
• Troubleshoot and resolve Workday production issues involving integrations, business processes, security, and data inconsistencies.
• Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace.
• Build and maintain Splunk dashboards, alerts, queries, and reports to improve application and infrastructure visibility.
• Configure and maintain Splunk and Dynatrace monitoring solutions.
• Implement full-stack monitoring across logs, metrics, and traces.
• Support Workday VNDLY integrations with Workday HCM and third-party vendor management systems.
• Identify production failure scenarios and create appropriate incident, enhancement, and problem tickets.
• Analyze recurring production issues and recommend permanent fixes and process improvements.
• Identify vulnerabilities and improvement opportunities and maintain operational metrics to support continuous improvement.
• Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution.
• Perform analytical, technical, and administrative activities related to enterprise application and infrastructure support.
• Serve as an escalation point for unresolved production incidents, service requests, and application issues.
• Diagnose business process issues, security access problems, integration failures, and data inconsistencies.
• Assist with testing and deploying Workday updates and releases while minimizing business disruption.
• Collaborate with HR, Procurement, business stakeholders, and cross-functional technical teams to support Workday and VNDLY production operations.

Required Qualifications
• 7+ years of IT experience in production support with exposure to Level 2 support activities.
• Experience supporting Workday HCM and Workday VNDLY in production environments.
• Strong understanding of Workday business processes, security, reporting, and integrations.
• Hands-on experience with Splunk Enterprise, including queries, dashboards, and data onboarding.
• Hands-on experience with Dynatrace monitoring tools.
• Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred.
• Experience with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys JIL scripts.
• Understanding of Incident, Problem, Change, and Release Management processes.
• Strong troubleshooting, root cause analysis, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication and stakeholder management skills.
• Ability to work independently and collaborate effectively within a global support organization.

Preferred Qualifications
• Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes.
• Knowledge of Workday integrations, APIs, web services, and middleware platforms.
• Familiarity with Jira and ITSM Remedy.
• Experience with automation, scripting, and operational task simplification.
• Workday certifications in HCM, Integrations, or VNDLY.