Olin Corp

Winchester Customer Service Manager

Olin Corp • $124K — $130K *
East Alton, IL 62024In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or Marketing preferred, or a high school diploma with relevant experience.
  • Minimum three years in marketing, customer service, or account management; two of which must be in a leadership role.
  • Proficiency in Word, Excel, and SAP; Power BI experience is advantageous.
  • Strong analytical, communication, and interpersonal skills.
  • Demonstrated ability to manage high workloads and collaborate effectively.

Responsibilities

  • Lead customer service department to ensure high-quality service.
  • Oversee Customer Master setup and SAP maintenance for accurate order processing.
  • Manage product allocation and expedite shipments in a timely manner.
  • Resolve customer disputes through analysis and corrective actions.
  • Ensure compliance with sales programs and maintain accurate pricing across trade channels.
  • Directly oversee Power BI reporting for various customer metrics.
  • Participate in process improvement initiatives to enhance efficiency.

Benefits

  • Leadership role in a thriving sector with a focus on customer service excellence.
  • Opportunity to improve processes and drive operational effectiveness.
  • Involvement in continuous improvement initiatives and business process enhancement.
  • Collaboration with SAP team to optimize system performance.
Full Job Description
Open to Current Olin Winchester Employees Only

Title: Customer Service Manager
Location: East Alton, IL
Salary: $124,980 to $130,020 (depending on relevant experience)

Schedule: Onsite

Websites: Winchester.com and WhiteFlyer.com

Focus: The Customer Service Manager will lead the Winchester Customer Service department to consistently deliver high-quality service and accuracy across all ammunition customers. This leader ensures customer orders flow seamlessly through SAP, supports sales and profitability goals, and continually enhances processes to maximize customer satisfaction and operational effectiveness.

Customer Service Manager Essential Functions:
  • This role oversees and manages the following areas:
    • Customer Master setup and maintenance in SAP, ensuring correct trade channel assignments and pricing procedures.
    • Product allocation to support accurate order processing and timely shipment expediting.
    • Federal Excise Tax (FET) claim processing.
    • Program deviations involving pricing and periodic term updates.
    • Customer Material Info Records (CMIR) to ensure proper routing to White Flyer plants.
    • Blocked billings and IDOC errors across trade channels.
    • SAP material setup and maintenance activities.
  • Lead customer dispute resolution, including analysis of deductions, root-cause identification, and corrective action development.
  • Ensure compliance with sales programs, special programs, discounts, and quarterly/annual rebate processes.
  • Review and maintain accurate pricing (standard and deviated) across all trade channels.
  • Direct Power Business Intelligence (BI) reporting for customer orders, program management, inventory analysis, and rebate data extraction.
  • Partner with the SAP team to improve business processes and system performance.
  • Participate in continuous improvement initiatives to streamline workflows and reduce cost.
  • Serve as Assessor for the Revenue Business Process within Olin's SOX Risk Control Tracking System.


Customer Service Manager Position Requirements:
  • Must meet one of the following:
    • Bachelor's degree*; Business or Marketing preferred, plus a minimum three years of experience in marketing, customer service, or account management, including two years of leadership experience; OR
    • High school diploma or equivalent with seven years of experience in marketing, customer service, or account management, including at least two years of leadership experience.
  • Demonstrated experience leading teams in a results-driven environment, including setting priorities, managing performance, and achieving operational or business objectives.
  • Proficiency in Word, Excel, and SAP; Power BI experience preferred.
  • Strong analytical, communication (verbal and written), facilitation, interpersonal, organizational, presentation, problem-solving, and project management skills.
  • Proven ability to manage a high-volume workload, handle multiple tasks, adapt to changing demands, and collaborate effectively to drive team success.


Location-Specific Requirements:
  • This position requires access to ITAR controlled technical data, and as such, employment will be contingent upon the candidate's ability to access ITAR controlled technical data pursuant to an export license approved by the Directorate of Defense Trade Controls, if required.

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

Olin does not provide any form of sponsorship. We will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

About Olin Corp

Olin Corporation is a Virginia Corporation, incorporated in 1892, having its principal executive offices in Clayton, MO. They are a manufacturer concentrated in three business segments: Chlor Alkali Products, Chemical Distribution and Winchester. They have been involved in the U.S. chlor alkali industry for more than 100 years and are the 4th largest producer in the North American chlor alkali market. Chlor Alkali Products manufactures chlorine and caustic soda, hydrochloric acid, hydrogen, potassium hydroxide and bleach products. Chemical Distribution manufacturers bleach products and distributes caustic soda, bleach products, potassium hydroxide and hydrochloric acid. Winchester is in its 148th year of operation and its 84th year as part of Olin. Winchester products include sporting ammunition, reloading components, small caliber military ammunition and components, and industrial cartridges.

Olin Corp Careers

Join Olin Corp, a leader in the chemical industry, and become part of a team that thrives on innovation, leadership, and diversity. At Olin Corp, we offer unparalleled job opportunities that empower you to explore your potential and develop your professional skills.

Work You’ll Do

At Olin Corp, you will engage in work that transforms industries and fosters a sustainable future. Our commitment to excellence and innovation is evident as we lead with groundbreaking solutions in chemical manufacturing. By joining our team, you will collaborate with some of the brightest minds in the industry, leveraging your skills to make a significant impact.

Innovate and Lead

Olin Corp is at the forefront of chemical innovation. Our leadership in the market is driven by a culture that values diversity and creative problem-solving. We are dedicated to nurturing a workplace where ideas flourish and lead to effective solutions that address real-world challenges.

Career Growth and Opportunities

Olin Corp is committed to the growth and development of its employees. Whether you are seeking a position in management, engineering, research, or support, we provide a wealth of opportunities to advance your career. With robust training programs and diversity training, we ensure that every team member is equipped for success and empowered to climb the professional ladder.

Join Our Team

Explore job opportunities and internships that match your skills and interests. Olin Corp is continuously hiring talented individuals who are passionate, curious, and driven to excel. We value the diversity of thought and experience that our team members bring to the company.

Benefits of Working at Olin Corp

Working at Olin Corp comes with numerous benefits that support both your professional and personal life. From competitive salaries and health benefits to career development programs and employee networking events, we ensure that our team members receive the best support possible.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Olin Corp. Personalize your experience by subscribing to job alerts and reading our careers blog. Stay informed about new positions, hiring events, and ways to enhance your resume and interview skills.

Explore Careers at Olin Corp

Whether you're a seasoned professional or a recent graduate, Olin Corp offers a dynamic and supportive environment where you can pursue your career ambitions. Visit our careers page to search for open positions, learn about our company culture, and discover how you can contribute to our team’s success.

Olin Corp: Innovation, Leadership, and Growth

Join us at Olin Corp and be part of a company that values innovation, leadership, and diversity. Forge your path in the chemical industry and make an impact that matters.

Search Olin Corp Jobs

Ready to take the next step in your career? Search for job opportunities at Olin Corp and join a team that’s dedicated to making a difference. Apply today and start your journey with a company that’s committed to your growth and success.
Learn more about Olin Corp
Size
7,750 employees
Market Cap
$7.2 billion
Industry
Manufacturing & Automotive
Net Income
-$969.9 million
Founded
1892
5 Year Trend
+9.9%
Revenue
$5.7 billion
NASDAQ
OLN
* Ladders Estimates

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