DUTIES AND RESPONSIBILITIES:- Creation and maintenance of project documents/templates
- Involved in the creation, modification, implementation, and training on ISO procedures
- Supports customers through the warranty phase of a project.
- Responsible for scheduling and forecasting resources, related to project warranties. This includes any RPS personnel and vendor support required.
- Evaluates trends of warranty claims, to understand root cause of issues
- Coordinates with RPS engineering, if technical support is needed for a warranty claim.
- Coordinates with RPS supply chain, if materials are needed for a warranty claim.
- Provides recommended product improvements, as a result of warranty claims.
- Involved in the Product Bulletin process
- Responsible for maintaining list of warranty timelines on all projects.
- Monitors warranty periods from our suppliers on major items (ie gas turbines, generators) to understand gaps in warranty coverage.
- Responsible for the warranty budget on projects and products.
- Involved in the stocking of spare parts.
- Responsible for notifying RPS personnel of the start and end of a project warranty
- Involved in forward thinking related to execution of warranty items.
- Participates in the lessons learned process, during closeout of a project
- Involved in project execution metrics in support of the weekly project meeting
- Involved in updating the project financials, to account for warranty items.
- Performs other duties as assigned by management
SUPERVISORY RESPONSIBILITIES:- This position has no supervisory responsibilities.
QUALIFICATIONS:- Bachelor's degree in engineering (Mechanical or Electrical is preferred)
- Experience with gas turbine technology and applications is preferred.
- Experience with ERP software
- Computer skills: Microsoft Office, Outlook, AutoCAD, or similar software.
- Detail-oriented with good problem-solving skills.
- Self-motivated and able to manage multiple tasks and projects simultaneously.
- Effective communication skills and the ability to work collaboratively in a team environment.
COMPETENCIES:- Integrity
- Customer focus
- Innovative
- Self-motivator
- Sound engineering judgment
- Good organizational skills
- Cost-conscience
PHYSICAL DEMANDS AND WORK ENVIRONMENT:- Occasionally required to stand, sit and walk.
- Occasionally required to step up and down, climb ladders up and down to equipment level.
- Occasionally required to use light tools.
- Frequently required to talk or hear.
- Occasionally work near moving mechanical parts and/or electrically charged circuits.
- Occasionally exposure to outside weather conditions.
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- Occasionally required to travel to job site, supplier, or customer
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
