Bachelor's Degree in Supply Chain, E-Commerce Management, or related field required.
Minimum of 1 year of inbound management experience in small item e-commerce or 3PL warehouse.
Proficient in WMS receiving and putaway logic, and familiar with e-commerce packaging standards.
Strong leadership and multitasking skills necessary, especially during peak times.
Fluency in English and Mandarin is essential for effective communication.
Eligibility for visa sponsorship offered for qualified candidates.
Responsibilities
Manage the inbound team including clerks and inspectors, overseeing staffing and task assignments.
Coordinate with customers to manage delivery schedules and meet putaway timelines without backlogs.
Supervise thorough quality inspections and label checks to prevent defective items from reaching sales.
Guide the team in sorting and categorizing mixed client shipments quickly and efficiently.
Generate and report key operational metrics related to inbound processes and quality issues.
Provide real-time updates on inbound processes to e-commerce clients.
Ensure accuracy in data entry for receiving and putaway to maintain inventory integrity.
Benefits
401(k) matching available to support employee savings.
Generous paid time off to promote work-life balance.
Sick leave policy to support health and well-being.
Comprehensive dental insurance included.
Health insurance offered to cover medical needs.
Vision insurance for eye care support.
Full Job Description
[Responsibilities]
Leadership and Team Management: Manage the small item inbound team (receiving clerks, putaway clerks, quality inspectors), responsible for staffing, training, and daily task assignment.
Performance Enhancement: Coordinate with customers on delivery appointments, oversee rapid counting and system receiving, ensuring that goods are put away within the committed timeframe without backlogs.
Operational Oversight: Supervise piece-by-piece quality inspection of small items and label verification to prevent defective inventory from entering the sellable area.
Schedule Management: Coordinate the handling of mixed arrivals from different clients, guiding the team to quickly sort, categorize, and put away items based on client identifiers.
Reporting: Generate inbound timeliness reports, putaway accuracy reports, quality inspection issue classification statistics reports, and replenishment feedback for suppliers/clients.
Customer Service Excellence: Provide real-time inbound status updates to e-commerce clients.
Security and Integrity: Ensure real-time and accurate entry of receiving and putaway data, providing a foundational guarantee for front-end inventory visibility.
[Qualifications]
Educational Background: Bachelor's Degree in Supply Chain, E-Commerce Management, or related field.
Professional Experience: At least 1 year of inbound management experience in a small item e-commerce warehouse or 3PL warehouse, with experience handling mixed arrivals from multiple clients and multiple SKUs.
Industry Expertise: Familiar with WMS receiving and putaway logic; understand common barcode and packaging requirements of e-commerce platforms.
Leadership Skills: Strong multitasking abilities; able to effectively handle peak-period receiving pressure.
Language Proficiency: Fluent in both English and Mandarin.
**Working Visa sponsorship is available for qualified employees.
