Bachelor's Degree in Supply Chain, E-Commerce Management, or related field.
At least 1 year of experience in small parcel/e-commerce outbound operations.
Familiar with WMS wave management, carrier integration, and small parcel packaging standards.
Fast decision-making under cut-off pressure with real-time reallocation skills.
Fluent in both English and Mandarin.
Visa sponsorship available for qualified employees.
Responsibilities
Lead the small item outbound team; manage seasonal staffing spikes.
Drive pick/pack rates while maintaining order accuracy; optimize workflow stations.
Supervise end-to-end outbound processes for small parcels.
Align outbound waves with carrier pickup times and manage shift transitions.
Generate key performance reports on accuracy, shipping timeliness, and material usage.
Partner with e-commerce client teams to resolve shipping and outbound flows.
Prevent theft through video monitoring and parcel integrity checks.
Benefits
401(k) match
Paid Time Off
Sick Leave
Dental insurance
Health insurance
Vision insurance
Full Job Description
[Responsibilities]
Leadership and Team Management: Lead the small item outbound team (pickers, packers, labelers, manifestors); manage seasonal staffing spikes.
Performance Enhancement: Drive pick/pack rates (units per hour) while maintaining order accuracy; implement zone/batch picking and pack station workflow optimization.
Operational Oversight: Supervise end-to-end outbound for small parcels: wave generation, cartonization, packing slip insertion, label application, and sortation to UPS/FedEx/USPS/regional carriers.
Schedule Management: Align outbound waves with carrier pickup times; manage shift handoffs to clear all daily orders before carrier departure.
Reporting: Generate order accuracy rate, packing material usage/cost, shipping timeliness (by carrier service level), and exception logs (e.g., no-label, unscannable).
Customer Service Excellence: Partner with e-commerce client operations teams to resolve shipping address corrections, substitution approvals, and RMA outbound flows.
Security and Integrity: Prevent small item theft via pack station video monitoring and random bag/parcel checks.
[Qualifications]
Educational Background: Bachelor's Degree in Supply Chain, E-Commerce Management, or related field.
Professional Experience: At least 1 year of experience in small parcel/e-commerce outbound operations (high SKU count, multi-client environment).
Industry Expertise: Familiar with WMS wave management, carrier integration, and small parcel packaging standards.
Leadership Skills: Fast decision-making under cut-off pressure; ability to re-allocate pickers to urgent waves in real time.
Language Proficiency: Fluent in both English and Mandarin.
**Working Visa sponsorship is available for qualified employees.
