Overview
The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight's relationships with existing clients. This role blends credibility, executive presence, and a client-first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts. The SAE is polished, professional, and comfortable engaging at the highest levels of a client's organization.

Responsibilities

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships.
• Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations.
• Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight's solutions.
• Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction.
• Apply a client-first, growth-oriented mindset-leveraging existing access and relationships to cross-sell and expand business.
• Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions.
• Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies.
• Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.

Qualifications

• 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
• Proven track record managing mid-to-large employer accounts (5,000+ employees).
• Polished, professional presence with strong executive communication, influencing, and negotiation skills.
• Deep understanding of Alight's solutions and delivery, with the ability to navigate client-specific nuances.
• Strong problem-solving skills with the ability to create innovative, client-specific strategies.
• Growth mindset with proven ability to identify and close expansion opportunities.
• Collaborative approach with a passion for long-term client partnership and retention.
• Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships.
• Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
• Demonstrated ability to meet goals and manage a complex portfolio of accounts.
• Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
• Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.
• Travel Expectation 25-50% (sometimes on short notice) to support meetings with clients

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
203,500.00 USD
Maximum :
210,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.