Key Responsibilities- Define and drive the People Operations Excellence strategy and roadmap aligned to HR and business priorities
- Design, implement, and facilitate cross-functional governance for prioritization and decision-making on service, process, and system changes, with decision rights clearly aligned to Global Process Owners, Solution Experts, HR Technology, and People Services
- Govern and prioritize a global portfolio of continuous improvement initiatives, ensuring clear ownership and execution accountability within Global People Operations and relevant functional teams
- Establish and enable a structured continuous improvement approach across People Operations
- Define the framework for integrating business process insights and service feedback to inform prioritization of improvements, in close partnership with service experience leads
- Educate and support global process owners and solution experts with process improvement expertise (process mapping, redesign, benchmarking)
- Apply a data-driven approach to benchmark and improve efficiency and effectiveness across regions
- Identify and advance opportunities for automation, AI enablement, simplification, and innovation in partnership with HR Technology and COE
Qualifications: - Bachelor's degree in HR, Business, Operations, or a related field; advanced degree preferred
- +10-15 years of experience in HR Operations, shared services, transformation, or operational excellence, including leadership roles in complex, global environments
- Proven track record of leading global continuous or transformation initiatives, delivering measurable business impact at scale
- Experience working in or with global People Services / HR shared services organizations
- Demonstrated ability to operate at Director level, influencing senior stakeholders across HR and relevant other functions, business as relevant
- Strategic & functional expertise:
- Strong expertise in process optimization and global standardization across HR services
- Governance models and decision frameworks
- Change management and cross-functional coordination
- Portfolio or program management (lightweight, business-focused)
- Strong capability to translate strategy into structured execution frameworks and measurable outcomes
- Strong analytical capability, with experience using data and insights to drive decision-making and prioritize improvements
- Proven ability to identify and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams
- Excellent stakeholder management and facilitation skills at senior levels
- Ability to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs
- Experience with HR platforms (e.g., Workday) and case management environments preferred
- Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma), with focus on scalability and business impact (not only technical application)
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
