Salesforce

VP, Product Management- Agentforce Voice

Salesforce • $257K — $496K *
San Francisco, CA 94112In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in software product management, especially in high-growth enterprise technology environments.
  • Proven track record of successfully launching complex platforms and driving customer success.
  • Deep understanding of Speech AI technologies including S2S, STT/ASR, and TTS.
  • Experience with hybrid model architectures and managing the lifecycle of AI models.
  • Familiarity with adapting AI or speech systems for specialized domains, especially in regulated industries.
  • Demonstrated ability to build globally oriented products with local market adaptation.
  • Working knowledge of Agile methodologies such as Scrum and Lean.

Responsibilities

  • Build, lead, and mentor a high-performing team of product managers.
  • Own the global strategy and roadmap for the Speech & Language Platform for Agentforce Voice.
  • Define the worldwide language strategy, prioritizing new languages and regional variants.
  • Develop industry-specific speech and language models for sectors like healthcare and finance.
  • Establish regional product capabilities in culturally and linguistically diverse markets.
  • Oversee product strategy for various deployment models including managed and hybrid solutions.
  • Drive the management and tuning of speech models across different languages and environments.

Benefits

  • Opportunities for professional development and career growth.
  • Access to resources that support work-life balance.
  • Involvement in innovative projects leveraging Generative AI.
  • Collaborative work culture empowering diverse teams.
  • Ability to shape the future of enterprise voice AI technology.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

VP, Product Management, Agentforce Voice

Global Speech, Language & Industry Model Platform

We are looking for an experienced and deeply technical Vice President of Product Management to lead the global Speech, Language, and Industry Model Platform that powers Agentforce Voice. This leader must possess a deep passion for Salesforce and the transformative power of Generative AI, with the vision and operating discipline to mobilize product and engineering teams, accelerate innovation, and drive market leadership and customer success in enterprise voice AI.

As the VP responsible for Agentforce Voice language support, you will own the complete speech and language stack, including Speech-to-Speech (S2S), Speech-to-Text and Automatic Speech Recognition (STT/ASR), Text-to-Speech (TTS), multilingual and monolingual experiences, accent and dialect adaptation, language expansion, speech quality, and industry-specific speech, diarization, background-noise handling, model-tuning, language models, and other related capabilities.

You will define how Salesforce delivers accurate, natural, low-latency voice experiences across languages, regions, industries, deployment models, and customer environments. Your charter will include hosted and self-hosted solutions, APIs, model orchestration, hybrid model management, performance tuning, model evaluation, domain adaptation, and the developer and administrative experiences required to operate the platform at enterprise scale.

As Salesforce expands globally, you will build and lead a world-class product organization with dedicated regional and industry-focused team members where languages, regulations, terminology, cultural expectations, or acoustic environments require additional investment. This may include Japan, EMEA, Southeast Asia, India, Latin America, and other strategic markets and industries.

You will work closely with colleagues in engineering, design, user experience, program management, data science, security, legal, compliance, product marketing, sales, services, regional teams, and Salesforce industry organizations to align on a unified vision. You will grow a high-performing team of product managers through an iterative, high-velocity approach to delivery.

Responsibilities
  • Team Leadership: Build, lead, and mentor a high-performing team of product managers, fostering a collaborative operating model, clear ownership boundaries, and a shared roadmap of priorities.
  • Speech, Language, and Industry Model Strategy: Own the global strategy and roadmap for the Speech & Language Platform that powers Agentforce Voice, including S2S, STT/ASR, TTS, multilingual and monolingual support, accent and dialect adaptation, industry-specific models, speech quality, model selection, and API capabilities.
  • Global Language Expansion: Define Salesforce's worldwide language strategy, prioritize new languages, dialects, accents, and regional variants, and establish the quality bar and investment model required for global enterprise readiness.
  • Industry-Specific Models: Define and deliver domain-adapted speech and language models for strategic industries such as healthcare, financial services, public sector, communications, retail, automotive, and other terminology-intensive or regulated verticals.
  • Regional Product Leadership: Build regional product capability in geographies requiring deep linguistic, cultural, regulatory, or market-specific expertise, including Japan, EMEA, Southeast Asia, India, Latin America, and other priority markets.
  • Platform and Deployment Ownership: Own the product strategy for managed, self-hosted, private, and hybrid deployment models, including APIs, inference infrastructure, model packaging, lifecycle management, observability, and enterprise administration.
  • AI Model Management: Drive the selection, benchmarking, tuning, adaptation, orchestration, and lifecycle management of proprietary, open, and third-party speech models across languages, accents, industries, and deployment environments.
  • Performance and Quality: Partner with engineering and data science to continuously improve recognition accuracy, synthesis quality, latency, streaming performance, barge-in responsiveness, reliability, scalability, cost efficiency, and conversational naturalness.
  • Evaluation and Governance: Establish common evaluation frameworks, scorecards, test datasets, release criteria, and governance for language quality, accent performance, industry terminology, safety, compliance, fairness, and regional readiness.
  • Customer and Partner Engagement: Actively engage with customers, technology providers, implementation partners, and regional stakeholders to validate priorities, deliver roadmap updates, solicit feedback, and identify new market opportunities.
  • Product Lifecycle Management: Create and maintain comprehensive product requirements, documentation, operating metrics, and launch plans spanning ideation, development, release, adoption, optimization, and long-term maintenance.
  • Cross-Functional Alignment: Partner with sales, services, product marketing, regional leadership, and industry teams to define positioning, packaging, enablement, and go-to-market plans for Agentforce Voice capabilities.
  • Brand Ambassadorship: Represent Salesforce as a domain expert in enterprise voice AI, speech technology, multilingual systems, and industry-adapted models at customer briefings, industry events, and community forums.

Requirements
  • Product Leadership: 10+ years of professional experience in software product management within a high-growth enterprise technology environment, including experience leading senior product teams.
  • Proven Track Record: A history of driving customer success, building technically complex platforms, delivering successful product launches, and developing enthusiastic reference customers.
  • Speech AI Expertise: Deep understanding of S2S, STT/ASR, TTS, multilingual AI, monolingual optimization, accent and dialect modeling, speech synthesis, streaming inference, low-latency systems, and conversational AI architectures.
  • Model and Platform Expertise: Experience with model evaluation, fine-tuning or adaptation, hybrid model architectures, model routing, managed and self-hosted deployments, APIs, performance optimization, observability, and model lifecycle management.
  • Domain Adaptation: Experience adapting AI or speech systems for specialized terminology, workflows, acoustic conditions, compliance requirements, and customer-specific vocabularies. Experience in regulated or terminology-intensive industries is strongly preferred.
  • Global Product Experience: Demonstrated ability to build products across multiple languages and geographies, working effectively with regional teams and balancing global platform consistency with local market requirements.
  • Methodology: Working knowledge of Scrum, Lean, and Agile software development methodologies within the enterprise application software lifecycle.
  • Communication: Exceptional written and oral communication skills, with extensive experience presenting to executive leadership, engaging strategic customers, and navigating complex enterprise sales cycles.
  • Leadership Style: Experience operating in matrixed organizations with a collaborative, humble leadership style that empowers diverse teams with complementary technical, linguistic, regional, and industry expertise.
  • Strategic Vision: A firm grasp of the transformative impact of agentic technology and real-time voice interaction on customer service, employee productivity, and enterprise software.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

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Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

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At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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