A little bit about our team: 

WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, vip ticketing, retail, licensing and direct-to-consumer experiences.

We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist’s creative vision.

WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.

Your role:

The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first. This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics.

This role will also be responsible for overseeing and improving cross-functional communication and operational alignment between WMX, finance, label teams, global marketing, other internal Warner Music Group partners, and key external vendors and service providers.

Here you’ll get to:

• Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality

• Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities

• Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners

• Build and maintain scalable processes that support global growth and complex artist campaigns

• Identify operational risks, bottlenecks, and inefficiencies and proactively solve them

• Develop KPIs, reporting, and accountability frameworks across operations

• Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance

About you: 

• Experience working with or alongside artist management companies and or labels

• Deep hands-on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company

• Demonstrated ability to independently learn, implement, and scale new technologies

• Ability to collaborate effectively across creative, social, e-commerce, and operations teams

• Clear communicator with the ability to bring structure to complex, cross-functional environments

• Highly analytical with a creative, growth-oriented mindset

We’d love it if you also had:

• 7 - 10 years of experience in an operational or similar role

• Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations.

• Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory planning.

• Experience managing global supply chains, logistics, and international distribution at scale.

• Deep understanding of ecommerce platforms and marketing operations, including how campaigns, CRM, and site performance impact operational execution.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.