The Vice President of Operations drives franchise (and company-owned, where applicable) operational excellence by working cross-functionally with business unit leaders, supply chain, finance, legal, information technology, centers of excellence, and the category team to deliver sales targets, brand health, and profitability. The Vice President of Operations leads a team that provides ongoing support for franchisees, the development, and oversight of brand operational standards and policies, and the maximization of the guest experience to deliver traffic, sales, and profitability improvement for the brand.
The Vice President of Operations (VPO) works with the brand's Chief Brand Officer and the Vice President of Marketing, along with other senior leaders across the organization, to define objectives for the brand and drive business and commercial performance along with operational priorities. The VPO translates the group's objectives into centralized operational priorities and plans to drive topline sales and commercial brand value for franchisees. The VP of Operations has oversight for the implementation of franchising operations strategy, operations standards/services/systems, brand training, and operations technology. The role oversees franchisee support and consulting, enforcement of brand standards, the implementation of performance leadership tools and reports, and franchised business planning. This role is the key leader liaison with Category Operations and Training. They lead field operations, franchise group management, support, compliance, franchising, and development strategy. Additionally, they are accountable for brand operational performance/KPIs and commercialization.
Education
Bachelor's Degree Business Management or related field Req
Work Experience
• 15+ years relevant work experience (e.g., Operations, Restaurants, Retail, Consulting), with at least 5 years international operational experience
• Quick service, multi-unit franchise operations, and/or hospitality industry experience required.
• 10+ years of managerial experience
• Demonstrated success influencing diverse stakeholders and leading teams that include non-direct repots in cross-functional settings
Skills and Abilities
• Planning, organizing and follow up skills, with the ability to prioritize, delegate and manage multiple projects with sensitive deadlines and changing environment.
• Communication skills that effectively communicate sophisticated concepts, insights and recommendations in a compelling manner to various audiences (written, verbal and presentations).
• Ability to quickly build trust and partnerships across various stakeholder groups.
• Strategic decision making and planning with strong business and financial acumen.
• Talent management and development skills that creates a highly effective and motivated team.
• Ability to identify best practices and opportunities for improvement; able to lead the change necessary to increase effectiveness.
• Possesses a high degree of drive with a proven track record of achieving results.
• Knowledge of cultural and linguistic issues that must be addressed when working internationally.
• Knowledge of Country specific requirements (e.g., standards and/or markets) as they related to Focus Brand franchises.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Ability to travel up to 30% of the time.
