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Job Category
Customer Success
Job Details
Role OverviewWe are looking for a proven, passionate, strategic sales leader in our AMER Professional Services Regulated Industries Operating Unit.
As the VP of Professional Services Sales for Healthcare & Life Sciences (HLS), you will lead, scale, and inspire a sales organization composed of Regional Vice Presidents (RVPs), Account Partners (APs), and Associate Account Partners. This organization is responsible for driving enterprise-level digital transformations and winning high-impact Professional Services engagements across our most strategic HLS accounts.
In this high-growth, quota-carrying executive role, you will be a strategic problem solver with outstanding strategic, enterprise, commercial, and cross-functional skills, demonstrating high energy, and strong sales management experience. You will drive regulatory-compliant agentic transformations across the HLS sector-positioning Salesforce Services as the partner to help healthcare organizations architect, deploy, and govern Agentforce. You will partner with C-level client executives on a regular basis and maintain positive relationships with internal peers across Delivery, Sales, Product, Alliances & Channels, Marketing, and Operations to ensure customer needs are met seamlessly from the initial pitch through successful implementation.
Key Responsibilities- Financial & Operational Excellence: Exceed Operating Unit (OU) growth and bookings targets, ensure organizational health, and hit high customer satisfaction (CSAT) goals.
- Sales Solutions, Delivery Account Management & Delivery Competencies Partnership: Partner as a trusted peer with the delivery leadership organizations to ensure deals are realistically scoped, properly staffed, and commercially viable. Collaborate to bridge the gap between pre-sales vision and successful implementation, safeguarding both project margins and customer success.
- Forecast & Pipeline Discipline: Conduct rigorous weekly forecast meetings, mentoring your leadership layer on strategies to drive closings, maintain data hygiene, and run the business effectively. Report clearly on sales activity and forecasts to Senior Sales Management.
- Team Leadership & Mentorship: Lead and develop teams of qualified, customer-focused Account Partners, Associate Account Partners, and Business Managers. Mentor and develop the entire services sales team-including recruiting, hiring, training, pipeline management, opportunity management, deal reviews, performance management, and career planning. Navigate the team through Salesforce's AI journey by demonstrating adoption and usage of tools and promoting innovation throughout the team.
- Executive Consulting: Engage at the C-level with customers, focusing on consultative selling opportunities and translating agentic AI capabilities into tangible business and clinical value. Fulfill the role of Professional Services Sponsor, as needed.
- Internal Alignment & Co-Selling: Build deep, positive relationships with the License Sales (Core) and Alliances/Partner organizations that are instrumental to joint success and pipeline building.
- Ecosystem Expansion: Help grow and maintain a healthy partner ecosystem to drive services sales, technology adoption, and successful deployment of Salesforce.
- Lead from the Front: Engage actively in the field, including traveling to customer sites, to clearly communicate Salesforce's solutions, regulatory compliance safeguards, and overarching business value for our key customers.
Preferred Qualifications & Skills:- 10+ years of sales experience, with a proven track record of leading teams in a technology sales environment
- 5+ years of sales management and consultative selling experience
- History of over-achieving quota (top 10-20% of company), in a similar enterprise software application organization, selling subscription-based products or high-value cloud professional services
- Strong commercial acumen with a deep understanding of services delivery dynamics, including project risk assessment, Statement of Work (SOW) mechanics, and margin preservation
- Proven ability to develop and maintain C-level relationships where you are recognized as a Trusted Advisor
- A passion for and/or knowledge of CRM and AI enterprise solutions
- Committed to building diverse teams
- Strong, demonstrated written and verbal communication skills; excellent presentation and listening skills
- Highly collaborative and excels in a highly complex, matrix environment working across both sales and delivery ecosystems
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
