Netomi

VP, Head of People

Netomi$150K — $200K *
US-AnywhereRemote in San Mateo, CA
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in HR/People leadership roles, 5+ years in a senior capacity
  • Experience scaling HR functions in high-growth tech or SaaS companies
  • Expertise in talent acquisition, performance management, compensation, and HR operations
  • Familiarity with global teams and multi-jurisdictional employment practices
  • Strong business acumen linking HR strategy to company outcomes
  • Excellent communication and stakeholder management skills
  • Data-driven with experience in people analytics

Responsibilities

  • Define and implement a comprehensive People strategy aligned with business goals
  • Advise executive leadership on organizational design and culture
  • Build and mentor a high-performing People/HR team
  • Own global hiring strategy for various functions
  • Develop scalable recruiting processes and talent pipelines
  • Shape Netomi's culture for high performance and inclusion
  • Design performance management frameworks and leadership development programs
  • Manage competitive compensation and benefits programs
  • Scale HR operations and ensure compliance with employment laws
  • Support global expansion with hiring and cultural integration

Benefits

  • Comprehensive People strategy development
  • Competitive compensation and benefits managed effectively
  • Programs focused on leadership development and succession planning
  • High-performing, inclusive workplace culture initiatives
  • Tools and training for managers to lead effectively
  • Opportunities for employee engagement and listening programs
  • Support for global workforce management, especially in remote setups
Full Job Description
About the Role:

We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.

This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.

Responsibilities:

People Strategy & Leadership
  • Define and execute a comprehensive People strategy aligned with Netomi's business goals and growth trajectory
  • Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture
  • Build, mentor, and scale a high-performing People/HR team
Talent Acquisition
  • Own global hiring strategy across technical, GTM, and G&A functions
  • Build scalable recruiting processes, employer branding, and talent pipelines
  • Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes
  • Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience
Culture, Engagement & Employee Experience
  • Shape and evolve Netomi's culture to support high performance, inclusion, and innovation
  • Drive employee engagement, retention, and experience initiatives
  • Design and implement feedback mechanisms (surveys, listening programs) and action plans
  • Champion diversity, equity, and inclusion across the organization
Performance Management & Development
  • Design and implement performance management frameworks aligned with company goals
  • Build leadership development and succession planning programs
  • Enable managers with tools and training to effectively lead teams
  • Drive learning & development initiatives across all levels
Compensation, Benefits & Total Rewards
  • Develop and manage competitive compensation and benefits programs
  • Partner with Finance and Legal on equity compensation strategy and benchmarking
  • Ensure alignment of rewards with performance and company objectives
HR Operations & Compliance
  • Build and scale HR processes, policies, and systems to support a growing global workforce
  • Ensure compliance with employment laws and regulations across jurisdictions
  • Oversee HRIS, people analytics, and reporting to drive data-informed decisions
  • Manage employee relations and provide guidance on complex HR matters
International & Remote Workforce
  • Support global expansion, including hiring, compliance, and cultural integration across regions
  • Build scalable processes for managing a distributed and remote-first workforce
Cross-Functional Partnership
  • Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs
  • Partner with leadership on change management, restructuring, and scaling initiatives


Requirements:

  • 15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity
  • Proven experience scaling HR/People functions in high-growth technology or SaaS companies
  • Strong expertise across talent acquisition, performance management, compensation, and HR operations
  • Experience supporting global teams and navigating multi-jurisdictional employment practices
  • Strong business acumen with the ability to align HR/People strategy to company outcomes
  • Excellent leadership, communication, and stakeholder management skills
  • Data-driven mindset with experience leveraging people analytics


Nice to Have:

  • Experience in AI, SaaS, or high-growth startup environments
  • Strong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactively
  • Ability to balance empathy with high performance standards
  • Experience building culture in distributed or hybrid organizations
  • Passion for building inclusive, high-performing teams

About Netomi

Netomi is a software company that provides an AI-powered customer service platform. The company's platform uses natural language processing (NLP) and machine learning (ML) to automate customer service interactions and improve customer satisfaction. Netomi's customers include retailers, financial services companies, and other businesses with large customer service operations. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Netomi
Size
50 employees
Industry
Founded
2015

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