New York Life Insurance Co

VP - End User Technology and Experience

New York Life Insurance Co • $230K — $275K *
New York, NY 10025In-Person
Enterprise Technology
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred.
  • 10+ years of progressive experience in workplace technology leadership or engineering.
  • Proven track record in scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments.
  • Deep expertise in end-user computing, unified communications, AV, collaboration tools, ITSM platforms, device management, and cloud integration.
  • Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence.

Responsibilities

  • Deliver frictionless colleague experience by ensuring quality products with zero defects.
  • Develop and execute a holistic strategy for modern workplace technology.
  • Align workplace services with business and technology strategies to enhance productivity.
  • Champion the adoption of emerging tools and maintain a cutting-edge employee technology ecosystem.
  • Oversee service delivery across end-user computing and IT support teams.
  • Define and monitor key performance indicators like user satisfaction and incident resolution metrics.
  • Lead and mentor a diverse team, fostering an inclusive and high-performance culture.

Benefits

  • Be part of a Fortune 100 company with a rich history and commitment to innovation.
  • Hybrid, collaborative environment supporting growth and inclusion.
  • Opportunity to shape the digital workplace within a mission-driven organization.
Full Job Description
Location Designation: Hybrid - 3 days per week

About the Role

As the Vice President of End User Computing at New York Life, you will be the strategic and operational leader driving excellence in workplace technology across our enterprise. Reporting to the Chief Technology Officer, you will guide both the vision and execution of a modern employee technology experience, ensuring secure, efficient, and innovative services aligned with our long-standing values and business objectives.

Key Responsibilities

Strategic Leadership & Vision
  • Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring.
  • Develop and execute a holistic strategy for modern workplace technology-including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies.
  • Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience.
  • Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem.


Operational Excellence
  • Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams.
  • Define and monitor key performance indicators (KPIs)-such as service-level agreements (SLAs), user satisfaction, and incident resolution metrics.
  • Implement continuous improvement processes that drive efficiency, scalability, and quality.


Team Leadership & Culture
  • Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads).
  • Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing.
  • Coordinate cross-training and operational redundancy to build team resilience.


Collaboration & Stakeholder Engagement
  • Partner with other technology divisions-security, infrastructure, cloud, AI/Data, and program management-to ensure cohesive workplace technology strategy.
  • Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption.
  • Engage with global or corporate counterparts to align workplace standards and share best practices.


Governance & Innovation
  • Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks.
  • Embed security, compliance, and resilience across all workplace services.
  • Stay informed on trends in digital workplace, virtual work environments, and collaboration technologies to guide strategic innovation.


Qualifications

Education & Experience
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred.
  • 10+ years of progressive experience in workplace technology leadership or engineering.
  • Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments.


Technical & Professional Skills
  • Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration.
  • Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence.
  • Thought leader in AI Platforms, (CoPilot, Open AI) an measuring value realization from AI investments.
  • Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences.
  • Exceptional leadership, strategic planning, communication, and change management capabilities.
  • Business acumen and collaboration skills to align technical solutions with organizational needs.
  • Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance.


Attributes
  • Strategic, forward-thinking, and hands-on when needed.
  • Adaptable, with a commitment to continuous improvement.
  • Strong collaborator, able to influence cross-functional teams and senior stakeholders.


Why Join New York Life
  • Be part of a Fortune 100 company with over 180 years of trusted heritage and a deep commitment to innovation and workforce well-being.
  • Hybrid, collaborative environment supporting growth, inclusion, and meaningful impact.
  • Opportunity to shape the digital workplace for a large, mission-driven organization.


Pay Transparency

Salary Range: $230,000 - $275,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Job Requisition ID: 94102

About New York Life Insurance Co

New York Life Insurance Company is a mutual life insurance company in the United States and one of the life insurers in the world, ranking #88 on the 2014 Fortune 500 list with over $540 billion in total assets under management, and more than $19 billion in surplus and AVR. New York Life and its subsidiaries provide insurance, investment, and retirement solutions. For 175 years, the company has been helping people put their love into action. It was founded in 1845 and is headquartered in New York.

New York Life Insurance Co Careers

Join the esteemed team at New York Life Insurance Co, a leader in the insurance industry, and propel your career to new heights with unparalleled job opportunities. As one of the most respected names in life insurance, we offer a platform where professionalism meets innovation, creating an environment ripe for personal and professional growth.

Work You’ll Do

At New York Life Insurance Co, you will be part of a culture that cherishes diversity and fosters leadership. Our team is composed of skilled professionals dedicated to providing financial security and peace of mind to our clients. By joining us, you will collaborate with top-tier experts in finance and insurance, leveraging your skills to make a meaningful impact.

Explore Career Paths

Whether you are seeking an internship, a full-time position, or a leadership role, New York Life Insurance Co provides a variety of career paths to help you achieve your professional goals. Our commitment to career development is evident through extensive training programs and continuous learning opportunities that ensure our team remains at the forefront of the industry.

Innovate and Lead

Embrace the opportunity to lead projects that drive innovation within the company and the insurance industry. New York Life Insurance Co is at the intersection of tradition and innovation, where we constantly strive to develop solutions that anticipate the needs of our clients.

Be Part of a Great Team

Our team at New York Life Insurance Co is our greatest asset. We thrive on collaboration and respect each other’s contributions, creating a supportive and inclusive workplace. Here, networking and mentorship go hand in hand with day-to-day operations, providing a robust support system for career advancement.

Future-Proof Your Career

With New York Life Insurance Co, your career is future-proofed with endless opportunities for advancement. Our comprehensive benefits package supports your life both inside and outside of work, while our leadership and diversity training prepare you to take on new challenges.

Join Our Team

Search for open positions that match your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to drive their careers forward. Explore our job opportunities and find out how your talents can make a difference at New York Life Insurance Co.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news through our Careers Blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the exciting and rewarding opportunities that await at New York Life Insurance Co.

Prepare for Your Interview

Ready to join us? Prepare your resume and sharpen your interview skills to become part of a company that values vision, leadership, and a commitment to excellence. At New York Life Insurance Co, we are not just offering a job; we are offering a pathway to success.

New York Life Insurance Co – A Place Where Careers Are Made

From fostering innovation to encouraging diversity, New York Life Insurance Co is where you can pursue your passions and grow your career. Join us and make a difference in the lives of our clients and communities every day.
Learn more about New York Life Insurance Co
Size
11,960 employees
Industry
Finance & Insurance
Founded
1845
* Ladders Estimates

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