Intuit Inc

VP, Design - Virtual Expert Platform

Intuit Inc • $338K — $457K *
US-AnywhereRemote in San Diego, CA
Enterprise Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience leading design for platforms connecting multiple products.
  • Expertise in service design, integrating design to streamline customer experiences.
  • Strong grasp of holistic design incorporating interaction, visual, content, and research.
  • Demonstrated customer-centric approach, rooted in needs and measurable outcomes.
  • Proven ability to influence across various organizational levels with insightful perspectives.
  • Familiar with AI-driven design solutions and relevant technologies.
  • Skilled in strategic storytelling to convey complex ideas effectively.

Responsibilities

  • Lead end-to-end design strategy for customer and expert interactions.
  • Orchestrate comprehensive service journeys connecting users with experts in real-time.
  • Champion a long-term vision for customer experience innovation.
  • Direct a large design team to create scalable design systems and libraries.
  • Oversee the Expert Studio to drive service adoption and customer insight.
  • Serve as a strategic partner to stakeholders in aligning short-term and long-term design goals.
  • Collaborate with product and engineering teams to deliver cohesive user experiences.
  • Cultivate a high-performance design culture focused on innovation and accountability.

Benefits

  • Comprehensive benefits package including health and wellness programs.
  • Rich employee development opportunities for continuous learning.
  • Access to equity rewards for financial growth.
  • Performance-based cash bonuses to reward high achievers.
Full Job Description


The Opportunity

We are seeking an innovative, AI-native VP of Design to provide executive leadership across ICS and VEP - the organization shaping how AI and human expertise work together to power a multi-billion-dollar services ecosystem and unlock an incremental $10B growth opportunity for Intuit.

This leader will ensure that our capabilities are delivered as a coherent platform while enabling high-impact, end-to-end service experiences through world-class service design. You will lead an integrated design organization spanning platform product design and service design-along with research, design technology, operations, and design labs - aligning platform capability development, embedded service experiences, and go-to-market strategy into a unified system that drives adoption and growth.

This isn't just a leadership role; it is an opportunity to architect the future of AI-powered, expert-driven financial services and redefine how millions of customers access trusted expertise by leading the platform design for the intersection of AI + HI.

Responsibilities

What You'll Do

This is a high-impact executive role where you will own the end-to-end design strategy for our global expert and customer experiences.
  • Platform Product Design: Lead the design for the core capabilities used widely across the Intuit ecosystem by both customers and experts.
  • Service Design Enablement: Orchestrate complex, end-to-end service journeys that connect consumers, small businesses, and accountants with experts in real-time. Drive service design across ICS to ensure AI and HI (Human Intelligence) experiences are cohesive, scalable, and effective across virtual and embedded models.
  • Vision & Strategy: Champion a bold, long-term vision for customer and experience experiences.
  • Design at Scale: Lead a massive design organization in building component libraries and design systems that power innovation across all Intuit offerings.
  • ICS Expert Studio Oversight: Oversee the Expert Studio that supports service adoption, business growth, and deep customer understanding.
  • Influence & Partner: Act as a strategic partner to key stakeholders across every segment of Intuit, balancing short-term execution with long-term Design-driven innovation.
  • Cross-Functional Leadership: Partner closely with Product, Engineering, and ICS leaders to define strategy and deliver end-to-end (E2E) experiences.
  • Inspire and Coach: Lead and grow a high-performance culture of designers, fostering a culture of innovation, creativity, accountability, and continuous improvement.


Impact & Key Metrics:
  • Platform Adoption: Measure the usability and effectiveness of VEP-powered experiences embedded across Intuit products.
  • Growth Outcomes: Drive increased customer engagement, confidence, and adoption of expert-led services.
  • AI + HI Effectiveness: Improve customer resolution rates and expert productivity through optimized AI-powered workflows.
  • Experience Quality: Deliver measurable improvements in clarity and consistency across all ICS service journeys.


Qualifications

We are looking for a dynamic, passionate leader who can thrive in a fast-paced, complex environment.
  • Platform Leadership: Deep experience designing and scaling end-to-end platform experiences that connect multiple products into a unified ecosystem, anchored by strong design systems.
  • Service Design: Lead service design experiences, tying together the entire ecosystem and all the invisible strings that make a customer's experience work.
  • Design Craft & Holistic Design Approach: You bring a passion for design excellence, valuing interaction, visual, content, motion, and research - and know how to unify them into cohesive systems.
  • Customer-Obsession: You anchor strategy in customer needs and outcomes, balancing vision with measurable impact.
  • Strategic Leadership & Influence: Comfortable influencing across all levels of the organization with both, well-informed perspectives.
  • AI & Conversational Mastery: Familiarity with web, mobile, and conversational technologies and how they impact the feasibility of AI-driven design solutions.
  • Strategic Storytelling: Masterful ability to visualize complex concepts and articulate a strategic vision that inspires developers, partners, and customers alike.


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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $338,000 - $457,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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