ROLE OVERVIEW

Reports to: SVP Strategy & Client Success

Location: US-based, Remote/Hybrid | Travel: ~25-30% domestic

The VP, Client Strategy will serve as a senior strategy and commercial leader for Simbe's North American mid-market portfolio. This is not a management-only role. The right candidate will be hands-on with a few priority clients, build trust with senior retail executives, and drive scaled expansion decisions - while simultaneously providing senior oversight and guidance across the broader portfolio.

Core Mandate

• Drive the commercial and strategic trajectory of Simbe's North American mid-market portfolio
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• Serve as primary senior relationship owner and strategic advisor at a few priority accounts, operating with the depth and presence of a consulting engagement partner
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• Convert existing pilots and early deployments into full-scale expansions by building executive conviction around shelf intelligence as a strategic business driver - not a point solution
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• Provide senior strategic direction operating in a consulting-engagement model where influence extends beyond direct management
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• Partner closely with the SVP, Strategy & Client Success and the CEO to align account strategy with company-level commercial priorities
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• Develop and refine value realization frameworks, ROI narratives, and expansion playbooks applicable across the portfolio
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Key Responsibilities

Client Strategy & Commercial Execution

• Lead Joint Business Planning sessions and executive strategic reviews at priority accounts
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• Develop and present tailored expansion business cases tied to measurable retail KPIs (OOS reduction, shelf availability, labor efficiency, revenue uplift)
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• Influence how senior retail leaders prioritize shelf intelligence internally - shifting the conversation from experimental pilot to strategic priority
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• Navigate complex multi-stakeholder environments across store operations, merchandising, IT, and finance
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Value Realization & Analytics

• Design and execute value measurement frameworks that generate credible, client-ready ROI evidence
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• Work hands-on with Simbe data and analytics to build compelling narratives
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• Establish metrics that link technology directly to business outcomes
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Portfolio Oversight & Team Development

• Provide senior strategic direction across the NA mid-market portfolio
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• Coach and develop direct reports - elevating the quality of client strategy work across the team
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• Develop scaling playbooks and reusable frameworks that extend senior thinking across broader client resources
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Commercial Enablement & Internal Partnership

• Partner with Sales and Marketing to translate account-level insights into commercial positioning and go-to-market strategy
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• Collaborate with Product on roadmap priorities grounded in mid-market client needs
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• Contribute to executive-level company strategy discussions, bringing a deep client and market perspective
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Ideal Candidate Profile

Background

• Minimum 12 years in strategy consulting, enterprise retail strategy, or a senior operator role with a strong strategy component
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• Senior consulting pedigree preferred (leading firm) - with demonstrated ability to shape client strategic plans and roadmaps and deliver hands-on outcomes
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• Experience driving and leading multiple complex client engagements concurrently to successful outcomes
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• Deep familiarity with the retail industry: store operations, omni-channel, merchandising, category management, supply chain, or some combination thereof
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• Track record driving enterprise-wide strategic programs or technology transformations at major retail accounts
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Competencies

• Executive presence and influence - credible and confident in rooms with VPs, SVPs, and C-suite retail executives; operates as a peer
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• Commercial instinct - can identify expansion opportunities, frame business cases, and drive buy-in without direct sales responsibility
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• Hands-on capability - willing and able to run analytics, build materials, and operate independently in a resource-lean environment
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• Strategic range - can zoom between high-level executive narrative and granular data-level problem solving
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• Startup adaptability - thrives in environments where structure is built, not inherited; comfortable with ambiguity and pace
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$250,000 - $280,000 a year

The salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits.

Simbe's approach emphasizes total rewards - base pay, equity, incentives, and benefits - rather than viewing compensation as cash alone. We believe the full package, including ownership through equity and well-being support, is what drives engagement, retention, and alignment with our mission.