Job Title:VP, Branch Manager
Job Description:Summary:Responsible for the day-to-day operational management of a branch location as well as the front-end sales management. Supervises the activities of branch associates including resolving escalated concerns, hiring, scheduling, performance evaluations, discipline and recommending development opportunities. Provides leadership and guidance to ensure compliance with bank policies. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving client concerns.
Essential Duties and Responsibilities:- Direct supervision of day-to-day operation of the branch and associates
- Direct activities of branch associates to ensure complete and efficient customer service.
- Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.
- Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.
- Acts autonomously when making decisions and client escalations, requires guidance on more complex judgements
- Actively develops and cross trains team to ensure tools for success, prepares associates for career development and promotional opportunities
- Oversees the recruitment and training processes for branch staff
- Partners with other departments to support branch operations and compliance.
- Responsible for overall operation and maintenance of bank building, premises and facilities.
- Participates in business development activities.
- Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.
- Other duties as assigned.
Qualifications:- Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.
- Sales management skills in order to successfully coach associates to meet branch goals.
- Sales and marketing orientation with emphasis on cross-selling bank services.
- Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
- Team oriented, possesses a positive attitude and works well with others.
- Strong oral and written communication skills
- Strong knowledge of all various types of products offered at the bank.
- Excellent problem solving skills
Supervisory Responsibilities:- Supervision of Branch Associates
Education and/or Experience:- High School diploma or equivalent required
- Bachelor's degree in business related field or equivalent experience: or equivalent combination of education and experience
- Minimum of five years banking experience required
- Experience working in an environment with individual and team goals
- Previous supervisory experience required
Computer and Software Skills:- Skilled in operation of a personal computer, including Microsoft Word and Excel.
- Google Suite (Google Suite (Gmail, Calendar, Google Docs and Google Sheets)
- Workday
- IBS
- Salesforce
Certificates, Licenses and Registrations:- Notary license where applicable
