MedStar Southern Maryland Hospital Center

Volunteer Services Coord

MedStar Southern Maryland Hospital Center • $59K — $101K *
Washington, DC 20011In-Person
Hospitals & Medical Centers
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Healthcare Administration or related field required
  • 1-2 years experience in a hospital or healthcare setting required
  • Strong organizational skills to manage multiple priorities
  • Excellent communication and relationship-building skills
  • Proficiency in Microsoft Office and database management systems

Responsibilities

  • Coordinate volunteer recruitment, including onboarding and training processes
  • Conduct volunteer interviews to assess placement opportunities
  • Manage daily volunteer assignments and scheduling across departments
  • Serve as the primary resource for volunteers on policies and support
  • Collaborate with departments to identify volunteer support opportunities
  • Develop and implement volunteer programs to enhance patient experience
  • Track volunteer participation and analyze trends for program improvement

Benefits

  • Volunteer appreciation activities and recognition programs
  • Opportunities for professional development and training
  • Flexible scheduling options for volunteers
  • Potential to build community partnerships and professional relationships
  • Support in enhancing patient and family experience through volunteer engagement
Full Job Description
General Summary of Position
The Volunteer Services Coordinator is independently responsible for the daily operations coordination and growth of the hospital's volunteer services program. This position manages volunteer recruitment onboarding training scheduling compliance engagement and retention efforts while partnering with clinical and operational departments to maximize the impact of volunteers in enhancing the patient and family experience. The Volunteer Services Coordinator serves as a key liaison between volunteers hospital leadership departments and community partners to ensure volunteers are effectively integrated into hospital operations and support organizational priorities related to patient experience and community engagement.
Primary Duties and Responsibilities

  • Volunteer Recruitment & Onboarding:Coordinate the volunteer recruitment process including application review interviews reference checks background screenings and Occupational Health clearance requirements.
  • Conduct volunteer interviews and assess placement opportunities based on hospital needs volunteer interests and skill sets.
  • Facilitate volunteer orientations training sessions and onboarding activities.
  • Maintain accurate volunteer records documentation and compliance requirements within the volunteer management system.
  • Volunteer Program Operations:Coordinate daily volunteer assignments across inpatient units outpatient areas specialty programs and hospital departments.
  • Manage volunteer schedules shift coverage attendance tracking and communication.
  • Serve as the primary resource for volunteers regarding policies procedures expectations and support.
  • Monitor volunteer performance and provide coaching feedback and recognition as needed.
  • Ensure volunteers follow hospital safety confidentiality infection prevention and patient privacy standards.
  • Department Partnership & Program Development:Collaborate with clinical and administrative leaders to identify opportunities for volunteer support.
  • Develop and implement volunteer programs that enhance patient family and associate experience.
  • Provide ongoing communication and support to departments utilizing volunteers.
  • Develops and maintains external professional relationships serving as point of contact with school counselors and community organizations to aid in recruitment of volunteers.
  • Focuses on marketing efforts to include webpage social media printed materials and participation in community events representing the Volunteer Services programs
  • Volunteer Engagement & Retention:Develop strategies to improve volunteer satisfaction engagement and retention.
  • Coordinate volunteer appreciation activities recognition programs and engagement events.
  • Build strong relationships with volunteers and promote a culture of service and belonging.
  • Track volunteer participation retention trends and program effectiveness.
  • :Data Management & ReportingPrepare reports and metrics related to volunteer hours productivity retention and program outcomes.
  • Analyze volunteer trends and make recommendations for program improvement.
    • Minimal Qualifications
    Education
    • Bachelor's degree in Healthcare Administration Business Administration Human Resources Communications or related field required
    • Master's degree in Healthcare Administration Business Administration Human Resources Communications or related field preferred
    • One year of relevant education may be substituted for one year of required work experience.
    Experience
    • 1-2 years Experience working in a hospital or healthcare environment. required
    • 1-2 years Experience with volunteer management platforms. preferred
    Knowledge Skills and Abilities
    • Strong organizational skills with the ability to manage multiple priorities.
    • Excellent communication interpersonal and relationship-building skills.
    • Ability to work collaboratively with diverse groups including healthcare professionals volunteers patients families and community partners.
    • Proficiency with Microsoft Office applications and database management systems.
    • Knowledge of patient experience principles and healthcare operations.
    • Experience coordinating volunteers programs healthcare operations customer service or community engagement initiatives.
    • Experience with volunteer engagement strategies and program development.

    This position has a hiring range of

    USD $59,820.00 - USD $101,836.00 /Yr.

    About MedStar Southern Maryland Hospital Center

    MedStar Southern Maryland Hospital Center is a medical facility located in Clinton, Maryland. It is a 192-bed acute care hospital that provides a range of services including emergency care, cardiology, cancer care, orthopedics, and women's health. The hospital is part of the MedStar Health system, which is the largest healthcare provider in Maryland and the Washington, D.C. region. MedStar Southern Maryland Hospital Center is committed to providing high-quality, compassionate care to its patients and improving the health of the communities it serves.
    Learn more about MedStar Southern Maryland Hospital Center
    Size
    1,200 employees
    Industry
    Healthcare
    * Ladders Estimates

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