Job Description

Introduction

This vacancy is open to Internal, Separated Staff & External Applicants"

Job Identification (Reference Number): EXPEDITED VN-US10-2026-071
Position Title: Senior Project Associate, USRAP Travel Loan, Reconciliation

Duty Station City: Washington D.C.
Duty Station Country: United States of America
Grade & Salary: G6 (USD 7,718.17 Monthly)
Contract Type: One Year Fixed Term
Vacancy Type: Vacancy Notice
Initial duration: 12 months

Organizational Context and Scope

Under the direct supervision of the National TLP Reconciliations and Account Management Officer and the overall supervision of the Head of USRAP TLP, the incumbent is responsible for performing daily and monthly TLP reconciliations. This includes executing policies and procedures in support of the financial and humanitarian goals of the Program, strictly following regulatory standards, including FCRA and FDCPA, U.S. federal and state financial regulations.

Responsibilities

1. Perform Daily and monthly bank reconciliations (payments, returned checks, overpayments, A/R); Support the complete Accounts Receivable process (Travel Loan Regular Deposits, ACH and Lockbox Deposits) by analyzing daily bank transactions, identifying their nature, and categorizing them accurately.
2. Reconcile all transactions from the bank with Collect! and verify WAVE system reports, resolve variances, and maintain proper documentation for audit and compliance purposes.
3. Support preparation of summaries and address discrepancies promptly, focusing on high-variance categories and timing issues.
4. Provide supporting documentation to settlements outside normal guidelines; authorize credit bureau deletions within established limits; participate in negotiations of extended payment arrangements; taking accounts out of treatment within established guidelines; reviewing loan cancellations.
5. Ensure accurate WAVE data entry according to IOM and U.S. federal and state financial rules; maintain complete supporting documentation; managing e-Filing system storage; document and updating SOP handbook for bank reconciliation.
6. Provide support to end-to-end process of debt dispute resolution, including receiving and analyzing complaints, validating debt details for compliance and accuracy, and preparing timely, well-documented responses. Maintain complete records of all communications and follow-ups.
7. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct, and relevant data protection rules.
8. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with participants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management to any safeguarding or protection concerns, as well as any non-compliance to SOPs, programmatic legal requirements or codes of conduct by IOM staff or partners.
9. Perform other duties as requested.

Qualifications

Required Qualifications and Experience

Education

• University degree in Business Administration, Accounting, or a related field from an accredited academic institution with four years of relevant professional experience; or
• Completed high school diploma from an accredited academic institution, with at least six years of relevant professional experience.

Certification in Fair Debt Collection Practices Act (FDCPA) is a distinctive advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• 2+ years of office management
• 2+ years of experience in Office Accounting/Bookkeeping
• 2+ years of experience in billing and collections

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English is required (oral and written).

• Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.