Must Have Technical/Functional Skills
- Omnissa Horizon Administration
- Amazon WorkSpaces Administration
- AWS Infrastructure (EC2, VPC, EBS, IAM)
- UAG, App Volumes & DEM
- Active Directory, MFA & SSO Integration
Roles & Responsibilities - Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.
- Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.
- Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.
- Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.
- Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.
- Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.
- Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.
- Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.
- Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.
- Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.
- Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.
- Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.
- Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.
- Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.
- Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.
- Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.
Salary Range-$100,000-$130,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacati on, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
